JASON RECINOS
TOOELE
Summary
Highly motivated individual with 7 years of experience in the financial services industry, specializing in fraud detection and customer service. Proficient in analyzing customer data, identifying suspicious transactions, and developing anti-fraud strategies, with a proven ability to resolve complex fraud cases efficiently. Skilled in team management, training, and bilingual communication, committed to leveraging analytical skills to enhance security measures and protect customer assets.
Overview
7
7
years of professional experience
Work History
Fraud & Claim Operations Representative
Wells Fargo Bank
03.2021 - 01.2024
- Utilized various software programs to complete daily tasks.
- Utilized problem-solving skills to quickly resolve customer inquiries.
- Drafted reports summarizing findings from investigations into potential fraudulent activities.
- Analyzed customer data and identified suspicious transactions.
- Provided technical support in the development of computer systems designed to detect signs of possible fraudulent activity.
- Provided training to staff on fraud detection techniques and procedures.
- Investigated claims made by customers regarding possible fraudulent charges or unauthorized use of their accounts.
- Trained new employees on company policies, procedures and best practices.
- Worked collaboratively with colleagues across all departments.
Fraud Specialist
Discover Financial Services
06.2020 - 02.2021
- Analyzed customer data and identified suspicious transactions.
- Conducted internal investigations into potential fraud cases.
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Answered inbound calls and emails from customers to assist with questions and requests.
CMA Account Specialist
Discover Financial Services
06.2017 - 06.2020
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Used probing techniques to determine debtors’ reasons for delinquency.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Education
High School Diploma -
Stansbury High School
05.2017
Skills
- Fraud Detection
- Investigation
- Customer Service
- Problem Solving
- Data Analysis
- Spanish
- English
- Team Management
- Training
- Collections
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Fraud & Claim Operations Representative
Wells Fargo Bank
03.2021 - 01.2024
Fraud Specialist
Discover Financial Services
06.2020 - 02.2021
CMA Account Specialist
Discover Financial Services
06.2017 - 06.2020
High School Diploma -
Stansbury High School
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