Jason Recinos
Tooele,Utah
Summary
Motivated professional with expertise in customer service and fraud claims investigations. Demonstrated ability to multitask effectively while ensuring high-quality customer experiences. Bilingual skills enhance relationship management, leading to improved client satisfaction and trust. Proven success in collections, assisting customers in achieving financial stability.
Overview
8
8
years of professional experience
Work History
Fraud and Claims Operations Reprasenative
Wells Fargo
Salt Lake City, Utah
03.2021 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative solutions that improved team collaboration and effectiveness.
- Collaborated with diverse coworkers to achieve project goals and resolve product-related issues.
- Analyzed fraud cases using advanced data analytics tools and software.
- Investigated suspicious transactions to identify fraudulent activity patterns.
- Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Trained and mentored staff members in fraud investigation techniques, enhancing overall team capability.
Fraud Specialist
Discover Card
West Valley City, Utah
11.2019 - 03.2021
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and answered questions, enhancing overall satisfaction.
CMA Collections Representative
Discover Card
West Valley City , Utah
07.2017 - 11.2019
- Managed inbound and outbound calls to collect overdue credit card payments.
- Negotiated payment plans with customers, facilitating resolution of outstanding balances.
- Provided exceptional customer service while handling sensitive financial information.
- Trained new agents on collection procedures and best practices, enhancing overall team competency.
- Collaborated with team members to refine collection strategies and processes, contributing to improved outcomes.
- Resolved disputes by communicating clearly with customers about their accounts.
- Participated actively in team meetings designed for sharing ideas related to improving overall efficiency.
Education
High School Diploma -
Stansbury High School
Stansbury Park Utah 06-2017
Skills
- Fraud investigation
- Claims processing
- Evidence gathering
- Data analysis
- Pattern recognition
- Activity reporting
- Customer relationship management
- Bilingual communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Fraud and Claims Operations Reprasenative
Wells Fargo
03.2021 - 02.2025
Fraud Specialist
Discover Card
11.2019 - 03.2021
CMA Collections Representative
Discover Card
07.2017 - 11.2019
High School Diploma -
Stansbury High School