Jason Reed
Salem,OR
Summary
Adept at spearheading operations and enhancing team performance, I significantly boosted productivity at Don't Lose Hope Screenprint. With a knack for problem-solving and a strong foundation in operations management, my leadership not only improved customer satisfaction but also ensured compliance and efficiency. My approach blends customer service excellence with rigorous staff management, fostering both innovation and growth.
Overview
12
12
years of professional experience
Work History
Operations Manager
Don't Lose Hope Screenprint
05.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Shop Technician
Pacific Office Automation
09.2017 - 05.2021
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Repaired parts, components and assemblies to correct malfunctions.
- Organized storage areas for easy retrieval of parts, tools, and supplies necessary for efficient job completion.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Collaborated effectively with colleagues to complete challenging projects within established deadlines.
- Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.
- Built, tested, and modified equipment to achieve functionality objectives.
- Consistently met or exceeded daily production targets while maintaining high-quality standards in workmanship.
- Conducted thorough inspections of incoming shipments, identifying damaged or missing items promptly to minimize losses.
- Interpreted blueprint and schematic drawings to determine best course for assembly.
- Expedited order fulfillment by accurately picking, packing, and shipping products in a timely manner.
Account Manager
Pacific Medical Inc.
09.2016 - 12.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated client issues, through effective communication with hospital staff while maintaining positive relationships with all parties involved.
- Enhanced client satisfaction by effectively managing hospital accounts and addressing concerns in a timely manner.
- Established strong professional relationships with key decision-makers, fostering long-term partnerships and trust.
- Oversaw the development of customized solutions for each client''s unique needs, resulting in increased client satisfaction.
- Monitored financial health of hospital accounts; developed contingency plans when necessary to address potential challenges.
- Collaborated with cross-functional teams to ensure seamless coordination of account activities and deliverables.
- Maintained up-to-date knowledge of industry regulations, compliance requirements, reimbursement policies for informed decision making.
- Created financial dashboards to provide insights into key performance indicators.
Mobile and Tech Expert
Best Buy
06.2014 - 09.2017
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Facilitated cross-functional team collaboration to align mobile development with company objectives, ensuring product coherence.
Sales Associate
AT&T SmartWireless
05.2013 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Health Education
Western Oregon University
Monmouth, ORHigh School Diploma -
Central Point High School
Central Point, OR06-2006
Skills
- Problem-solving
- Team leadership
- Operations management
- Staff management
- Project management
- Policies and procedures implementation
- Customer relationship management
- Regulatory compliance
Timeline
Operations Manager
Don't Lose Hope Screenprint
05.2021 - Current
Shop Technician
Pacific Office Automation
09.2017 - 05.2021
Account Manager
Pacific Medical Inc.
09.2016 - 12.2016
Mobile and Tech Expert
Best Buy
06.2014 - 09.2017
Sales Associate
AT&T SmartWireless
05.2013 - 06.2014
No Degree - Health Education
Western Oregon University
High School Diploma -
Central Point High School
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