Jason Reed
Snow Camp,US
Summary
To obtain a professional customer service position utilizing my education, skills and past work experience.
Personable and technically adept, with solid foundation in telecommunications principles and problem-solving skills. Possesses knowledge of networking protocols and hardware troubleshooting, coupled with proficiency in customer support and communication. Capable of delivering high-quality technical solutions and ensuring seamless telecommunications operations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
33
33
years of professional experience
Work History
Telecommunications
National Telecommunications Institute
04.2022 - 05.2025
- Answering incoming telephone calls from customers and employees regarding general store information, price, and product availability.
- Transferring calls to the appropriate store and department.
- Verifying product availability and prices using Meijer’s website and database systems.
- Resolving and documenting customer concerns.
- Polite, professional, friendly, and upbeat phone demeanor.
- Ability to communicate via email and phone in a clear and concise manner.
- Computer skills include navigating the Microsoft operating systems and Internet as well as word processing.
- Ability to multitask and navigate (or maneuver) multiple computer screens and programs at the same time.
- Minimum typing speed of 20 words per minute.
Lowe’s Home Improvement
08.2018 - 04.2022
- Assisting customers with lumber and building materials, including stocking inventory, cutting wood to size, and providing expert advice.
- Responsibilities may also include helping with load-outs, operating equipment, and ensuring safety standards are met.
- Strong customer service skills and basic knowledge of wood types are beneficial.
- Assisting customers with selecting and purchasing lumber, building materials, and related products.
- Providing information and advice on construction projects.
- Answering customer questions and addressing concerns.
Farm Worker
07.2016 - 08.2018
- Daily Job Tasks include:
- Feeding, checking birds, flock health, removing dead birds, animal handling, gathering eggs, setting eggs, taking hatch off, wing banding and vaccinating chicks, cleaning rooms and equipment/facility maintenance.
- Employee will work closely with researchers, other research unit farm personnel, supervisors, and fellow employees to provide a team atmosphere conducive to quality research and education.
Mail Carrier
United States Postal Service
10.2014 - 07.2016
- Position responsible for serving others in the community and across the country for mail delivery.
- Working as a mail carrier allows people to keep in touch with the important individuals and parties in their lives through the mail system.
- Duties would include conveying packages, letters, and other items to area residents and business owners.
- Ensures the delivery of certified and insured mail, collecting any associated fees as well as documentation confirming delivery.
- Sort and prepare all mail items for delivery.
- Maintain and submit shift reports detailing the processes followed and any obstacles encountered during the daily route.
- Operate postal service vehicles as well as other equipment used to assist with the storage and retrieval of mail items.
- Report any unusual or suspicious packages, letters or other mail items to appropriate postal managers and assist in the coordination with local law enforcement officials to evaluate and/or dispose of such items, if necessary.
Psychological Operation Specialist
United States Army
04.2009 - 04.2015
- Role of Psychological Operations is to alter the behavior of foreign populations in a manner consistent with United States diplomatic, national security and foreign policy objectives.
- A Psychological Operations Specialist is an information and media specialist who can assess the information needs of a target population and develop and deliver the right message at the right time and place to create the intended result.
- Duties may include the research and analyzing methods of influencing foreign populations from a variety of information sources; developing marketing and media products that includes handbills, trifolds, brochures, leaflets, posters, television commercials, web postings and/or radio scripts; Operate and maintain Psychological Operations equipment such as ground tactical vehicles and shelter systems, loud speaker systems, state of the art computer, analog and digital recording and playback devices and communication systems; Disseminate products that include the development, production, and broadcasting of relevant information via television, radio, internet, and newspaper media; Travel to overseas locations in peace, crisis, and conflict to assist U.S. and foreign governments, militaries, and civilian populations.
Police Officer
Chapel Hill Police Department
02.1998 - 10.2014
- Position responsible for the enforcement of federal, state, and local laws and the protection of life and property.
- Duties would include patrol to detect and deter criminal activity and traffic violations.
- Additional responsibilities would include responding to domestic disputes, assaults, burglaries, traffic accidents, lost or missing person searches, public service duties as well as stranded motorists and other law enforcement related calls.
- - 12 years SERT (Special Emergency Response Team)
- Responsible for responding to hostage rescue, barricaded subjects, high risk search warrants, sniper related incidents, active shooter, woodland search operations and assisting other agencies in mutual aid operations.
- - 8 years Sniper/Observer- SERT (Special Emergency Response Team) Responsible for providing precision marksmanship, obtaining information for search warrants, verifying the identity of targeted individuals and relaying information to the team prior to deployment.
Infantry
United States Marine Corps.
02.1992 - 02.1996
- Supervised 13 marines in preserving order, protecting property and enforcing regulations in various locations throughout the world; Assisted in supervision of personnel during training and tactical employment of infantry unit; Directed personnel in preparing weapons and equipment for movement in combat operations; Assisted supervisor in coordinating employment of units fire and support weapons; Trained in 21 different countries throughout Europe, Middle East, North Africa, and South America; Inspected uniforms, weapons, and equipment to ensure compliance with required standards; Developed then taught classes on security, weapons handling, and hand to hand combat for groups of 10-30 individuals; Analyzed and evaluated performance of 4-man infantry unit, then developed and implemented training program to improve skills and performance; Displayed constant professional attitude; Received several awards for leadership and performance; Completed 12 weeks of extensive training in security duties, room clearing, riot control, hand to hand combat, firing, disassembling, maintenance, and assembling various small arms.
- Skills and training include: qualified as expert with M16A2 service rifle and 9MM Beretta; highly experienced in use of M-203 Grenade Launcher, M-60 Machine Gun, and 5.56MM Squad Automatic Weapon, extensive training in use of riot control gas and handling prisoners.
- -Hand to Hand Combat Instructor School, Camp Lejeune, NC
- -United States Air Force Special Operations School, Camp Geiger, NC
- -Highly Mobile Multi Purpose Wheeled Vehicle School, Camp Lejeune, NC
- -Explosive Ammunition Driver School, Camp Lejeune, NC
- -School of Infantry, Camp Geiger, NC
- -Marine Combat Training, Camp Geiger, NC
Education
Criminal and Social Justice
Ashford University
Clinton, Iowa, US01.2014
Manufacturing and Maintenance Technology
Brunswick College
Brunswick, Georgia, US12.1996
undefined
Starkville High School
Starkville, Mississippi, US05.1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
Timeline
Telecommunications
National Telecommunications Institute
04.2022 - 05.2025
Lowe’s Home Improvement
08.2018 - 04.2022
Farm Worker
07.2016 - 08.2018
Mail Carrier
United States Postal Service
10.2014 - 07.2016
Psychological Operation Specialist
United States Army
04.2009 - 04.2015
Police Officer
Chapel Hill Police Department
02.1998 - 10.2014
Infantry
United States Marine Corps.
02.1992 - 02.1996
Manufacturing and Maintenance Technology
Brunswick College
undefined
Starkville High School
Criminal and Social Justice
Ashford University