Works to define and implement new / evolved solutions using Workday and Adobe Workfront to improve overall Resource Management and WFP functions
Maintains understanding of resource management and workforce planning processes, metrics and capabilities and how they are used to fulfill client demand and meet the needs of our people
Active participant in design and implementation calls bring both the ‘global view’ and the ‘local view’ and ensuring that the discussion is balanced
Takes specific actions to move initiatives forward – which could include: completing design deliverables, testing technology solutions, describing solutions/approaches to end users, creating/preparing delivering training, etc
Provide feedback during design and after implementation – considering their own experience and the feedback of stakeholders – so that current and future solutions are shaped to optimally meet the needs of the business and people
Advises leadership, HR and RM colleagues and line personnel on resource management processes and best practices
Collaborates with a variety of stakeholders to define and implement both tactical and strategic solutions
Senior Resource Manager (CRM and Loyalty Business Partner)
Dentsu
Little Rock, AR
01.2021 - 07.2022
Manages staffing logistics for projects, ensuring staffing requests are fulfilled in an efficient and cost-effective manner
Initiates subcontractor or external hiring solutions when internal staffing solutions do not exist – responsible for gathering approvals from HR and Operations, validating salary ranges, margin and revenue details and job descriptions
Drives staffing recommendations to service line leadership and escalates findings to leadership during operational and forecast reviews
Responsible for maintaining accurate supply and demand data in workforce management tools
Manages assignments and extensions of resources based on capacity / demand
Reviews capacity across organization on an ongoing basis, proactively working to rebalance professionals who are above / below utilization targets
Manages resource sharing across service lines; reviews loaned resource capacity to ensure optimal utilization
Tracks and analyzes supply and demand data, identifying trends or issues and providing clear and timely recommendations to leadership to resolve those issues
Maintains organizational relationships and understanding of other Business/HR /Org-level initiatives and potential impact on capacity
Works with multiple business units (HR, Operations, Finance, Talent Acquisition, Service Lines, and IT) to identify areas for improvement within resource management and develop action plans to implement positive process changes
Global Solution Lead (Tech)
Dentsu
Little Rock, AR
07.2019 - 01.2021
Provided day-to-day leadership over the assigned account delivery teams, comprised of primarily of production operations resources (Ops, Dev, BSA, CM) driving the stability and growth of multi-channel solution platforms and database marketing technologies
Oversaw the delivery of client commitments on-time and ensured high quality client- centric service
Effectively managed the day-to-day team activities to achieve account and Merkle objectives
Identified solution improvements and efficiency to benefit clients and Merkle, communicates changes with client/team and managed the implementation of changes within the production schedule
Maintained a deep understanding of the contract(s) supporting the account, and the management of these contracts
This includes ensuring the scope is properly managed, and that changes were properly documented to ensure the business services staid aligned with defined contractual scope
Served as first line of escalation from the project teams on all operations issues and delivery challenges
Included leading the triage, analysis, and resolution of all operational issues
Provided feedback to Merkle leaders regarding shared/matrix resource(s) performance
Communicated effectively with Delivery Lead and Client Partner, other upper management, on account activities and overall health of the account(s)
Escalated critical issues appropriately
Solution Architect
Acxiom Corporation
Little Rock, AR
05.2011 - 06.2019
Consulted with the account team within the organization regarding the requested change to an existing design
Worked with the development and testing teams on the high and low-level solution design for the implementation or change project
Focused on client values and satisfaction while balancing corporate objectives, feasibility and scalability of solutions
Gathered stakeholder requirements and transformed the information into a logical process flow
Researched possible approaches, evaluated cost, portability, compatibility, and usability to engage in the most efficient solution method for the change
Ensured the solution design fulfills functional and technical requirements
Accountable for the accuracy, process, integrity, quality and stewardship of client solution architecture
Identified areas of design and process improvement with a project
Provided support testing phases, verifying the solution design and test results met the approved client requirements
Adhered to the guiding principles of the Acxiom Delivery Methodology, with primary focus in the design domain
Sales Manager
Wingfoot Commercial Tire
Little Rock, AR
07.2010 - 05.2011
Assisted Center Manager with the management of the location
Acquired the necessary experience to be promoted to Center Manager at any location necessary
Attained sales results to achieve profit objectives by increasing sales and market share
Complied with company standards in operating procedures and protection of company assets
Practiced good customer relations
Assisted the Center Manager with hiring, training, and managing associates
Assisted with managing safety, health, and environmental issues
Performed other duties as assigned
Decision Support Analyst
Acxiom Corporation
Little Rock, AR
03.2010 - 06.2010
Provided data, analysis, and recommendations to support multiple technical operations and assure client satisfaction
Specialized in assisting customers with business solution definition through campaign management tools and/or processes
Designed and implemented desktop solutions to support business solution
Assisted clients with server solution deployments and system integration; including installation, configuration, testing and implementation
Provided decision support services to measure operations performance, customer satisfaction, and cost effectiveness
Responsible for role related processes which may include but not limited to: the SQL build process, fulfillment process, reporting and analytics, telesource/EDA process, acquisition campaign build process, PCR process and NCOA process
Designed, coded and tested user environments
Gathered user environment requirements
Installed, configured and tested user applications
Documented and conducted performance monitoring and tuning for user applications and environments
Provided consultation, support and communication to teams and clients
Consulted and trained client on campaign management tools and/or processes
Delivery Process Architect III
Acxiom Corporation
Little Rock, AR
04.2006 - 03.2010
Recommended enhancements and consulted on standard solutions
Built test cases to validate new client implementation and/or new release flows and solutions
Reviewed and assisted with the validation of migration accounts
Troubleshoot, log, and track issues with new operators released by product teams
Batch CDI, TeleSource, and NCOALink
Determined the best method for customization as described in client requirements
Customization includes implementing (designing, writing, testing and validating) and analyzing which products should be used (Focal, Datastage, Perl, Pre/Post Scripts using Function)
Validated completed flows to ensure flow setup runs to completion and meets the client requirements (i.e., QAP)
Provided mentoring and/or training for new associates
Documented each client process prior to transition to internal production team
Maintained knowledge of standard flows and products and how to implement, following Acxiom standards
Developed, maintained and enhanced custom scripts for use with CDI solutions
Participated in design and analysis of CDI solutions (implementation projects)
Assisted in timeline development, issue management and change management for projects including CDI based solutions
Provided just-in-time support to USSO production teams
Ensured initial build is fully integrated with appropriate signoffs
Client Delivery Specialist III
Acxiom Corporation
Little Rock, AR
06.2000 - 04.2006
Delivered products and information to the customer (client) based on knowledge of Acxiom and industry tools, products, hardware and data formats
Provided support and consultation in date mining, analysis, and interpretation to customers (clients) based on knowledge of the customer’s (clients) requirements
Ensured available quality methodologies are employed
Identified any data or processing issues and immediately provide the appropriate notification for resolution
Created, reviewed, and maintained the content accuracy of pertinent data documentation
Provided expert technical input as part of a team or as a temporary resource during various phases of an integrated solutions development project
Researched and resolved any data or process issues according to customer (client) specifications, software limitations and data constraints
Identified opportunities to up-sell additional products or services
Timeline
Global Resource Management Initiatives Manager
Dentsu
08.2022 - Current
Senior Resource Manager (CRM and Loyalty Business Partner)
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Principal Manager – Human Resource Management & Global Talent Sourcing at DAI Global LLCPrincipal Manager – Human Resource Management & Global Talent Sourcing at DAI Global LLC
Head of Global Partner, Resource & Success Management, Global Services at SWIFTHead of Global Partner, Resource & Success Management, Global Services at SWIFT