Jason Reid
Little Rock,AR
Overview
25
25
years of professional experience
Work History
Global Resource Management Initiatives Manager
Dentsu
Little Rock, AR
08.2022 - Current
- Works to define and implement new / evolved solutions using Workday and Adobe Workfront to improve overall Resource Management and WFP functions
- Maintains understanding of resource management and workforce planning processes, metrics and capabilities and how they are used to fulfill client demand and meet the needs of our people
- Active participant in design and implementation calls bring both the ‘global view’ and the ‘local view’ and ensuring that the discussion is balanced
- Takes specific actions to move initiatives forward – which could include: completing design deliverables, testing technology solutions, describing solutions/approaches to end users, creating/preparing delivering training, etc
- Provide feedback during design and after implementation – considering their own experience and the feedback of stakeholders – so that current and future solutions are shaped to optimally meet the needs of the business and people
- Advises leadership, HR and RM colleagues and line personnel on resource management processes and best practices
- Collaborates with a variety of stakeholders to define and implement both tactical and strategic solutions
Senior Resource Manager (CRM and Loyalty Business Partner)
Dentsu
Little Rock, AR
01.2021 - 07.2022
- Manages staffing logistics for projects, ensuring staffing requests are fulfilled in an efficient and cost-effective manner
- Initiates subcontractor or external hiring solutions when internal staffing solutions do not exist – responsible for gathering approvals from HR and Operations, validating salary ranges, margin and revenue details and job descriptions
- Drives staffing recommendations to service line leadership and escalates findings to leadership during operational and forecast reviews
- Responsible for maintaining accurate supply and demand data in workforce management tools
- Manages assignments and extensions of resources based on capacity / demand
- Reviews capacity across organization on an ongoing basis, proactively working to rebalance professionals who are above / below utilization targets
- Manages resource sharing across service lines; reviews loaned resource capacity to ensure optimal utilization
- Tracks and analyzes supply and demand data, identifying trends or issues and providing clear and timely recommendations to leadership to resolve those issues
- Maintains organizational relationships and understanding of other Business/HR /Org-level initiatives and potential impact on capacity
- Works with multiple business units (HR, Operations, Finance, Talent Acquisition, Service Lines, and IT) to identify areas for improvement within resource management and develop action plans to implement positive process changes
Global Solution Lead (Tech)
Dentsu
Little Rock, AR
07.2019 - 01.2021
- Provided day-to-day leadership over the assigned account delivery teams, comprised of primarily of production operations resources (Ops, Dev, BSA, CM) driving the stability and growth of multi-channel solution platforms and database marketing technologies
- Oversaw the delivery of client commitments on-time and ensured high quality client- centric service
- Effectively managed the day-to-day team activities to achieve account and Merkle objectives
- Identified solution improvements and efficiency to benefit clients and Merkle, communicates changes with client/team and managed the implementation of changes within the production schedule
- Maintained a deep understanding of the contract(s) supporting the account, and the management of these contracts
- This includes ensuring the scope is properly managed, and that changes were properly documented to ensure the business services staid aligned with defined contractual scope
- Served as first line of escalation from the project teams on all operations issues and delivery challenges
- Included leading the triage, analysis, and resolution of all operational issues
- Provided feedback to Merkle leaders regarding shared/matrix resource(s) performance
- Communicated effectively with Delivery Lead and Client Partner, other upper management, on account activities and overall health of the account(s)
- Escalated critical issues appropriately
Solution Architect
Acxiom Corporation
Little Rock, AR
05.2011 - 06.2019
- Consulted with the account team within the organization regarding the requested change to an existing design
- Worked with the development and testing teams on the high and low-level solution design for the implementation or change project
- Focused on client values and satisfaction while balancing corporate objectives, feasibility and scalability of solutions
- Gathered stakeholder requirements and transformed the information into a logical process flow
- Researched possible approaches, evaluated cost, portability, compatibility, and usability to engage in the most efficient solution method for the change
- Ensured the solution design fulfills functional and technical requirements
- Accountable for the accuracy, process, integrity, quality and stewardship of client solution architecture
- Identified areas of design and process improvement with a project
- Provided support testing phases, verifying the solution design and test results met the approved client requirements
- Adhered to the guiding principles of the Acxiom Delivery Methodology, with primary focus in the design domain
Sales Manager
Wingfoot Commercial Tire
Little Rock, AR
07.2010 - 05.2011
- Assisted Center Manager with the management of the location
- Acquired the necessary experience to be promoted to Center Manager at any location necessary
- Attained sales results to achieve profit objectives by increasing sales and market share
- Complied with company standards in operating procedures and protection of company assets
- Practiced good customer relations
- Assisted the Center Manager with hiring, training, and managing associates
- Assisted with managing safety, health, and environmental issues
- Performed other duties as assigned
Decision Support Analyst
Acxiom Corporation
Little Rock, AR
03.2010 - 06.2010
- Provided data, analysis, and recommendations to support multiple technical operations and assure client satisfaction
- Specialized in assisting customers with business solution definition through campaign management tools and/or processes
- Designed and implemented desktop solutions to support business solution
- Assisted clients with server solution deployments and system integration; including installation, configuration, testing and implementation
- Provided decision support services to measure operations performance, customer satisfaction, and cost effectiveness
- Responsible for role related processes which may include but not limited to: the SQL build process, fulfillment process, reporting and analytics, telesource/EDA process, acquisition campaign build process, PCR process and NCOA process
- Designed, coded and tested user environments
- Gathered user environment requirements
- Installed, configured and tested user applications
- Documented and conducted performance monitoring and tuning for user applications and environments
- Provided consultation, support and communication to teams and clients
- Consulted and trained client on campaign management tools and/or processes
Delivery Process Architect III
Acxiom Corporation
Little Rock, AR
04.2006 - 03.2010
- Recommended enhancements and consulted on standard solutions
- Built test cases to validate new client implementation and/or new release flows and solutions
- Reviewed and assisted with the validation of migration accounts
- Troubleshoot, log, and track issues with new operators released by product teams
- Batch CDI, TeleSource, and NCOALink
- Determined the best method for customization as described in client requirements
- Customization includes implementing (designing, writing, testing and validating) and analyzing which products should be used (Focal, Datastage, Perl, Pre/Post Scripts using Function)
- Validated completed flows to ensure flow setup runs to completion and meets the client requirements (i.e., QAP)
- Provided mentoring and/or training for new associates
- Documented each client process prior to transition to internal production team
- Maintained knowledge of standard flows and products and how to implement, following Acxiom standards
- Developed, maintained and enhanced custom scripts for use with CDI solutions
- Participated in design and analysis of CDI solutions (implementation projects)
- Assisted in timeline development, issue management and change management for projects including CDI based solutions
- Provided just-in-time support to USSO production teams
- Ensured initial build is fully integrated with appropriate signoffs
Client Delivery Specialist III
Acxiom Corporation
Little Rock, AR
06.2000 - 04.2006
- Delivered products and information to the customer (client) based on knowledge of Acxiom and industry tools, products, hardware and data formats
- Provided support and consultation in date mining, analysis, and interpretation to customers (clients) based on knowledge of the customer’s (clients) requirements
- Ensured available quality methodologies are employed
- Identified any data or processing issues and immediately provide the appropriate notification for resolution
- Created, reviewed, and maintained the content accuracy of pertinent data documentation
- Provided expert technical input as part of a team or as a temporary resource during various phases of an integrated solutions development project
- Researched and resolved any data or process issues according to customer (client) specifications, software limitations and data constraints
- Identified opportunities to up-sell additional products or services
Timeline
Global Resource Management Initiatives Manager
Dentsu
08.2022 - Current
Senior Resource Manager (CRM and Loyalty Business Partner)
Dentsu
01.2021 - 07.2022
Global Solution Lead (Tech)
Dentsu
07.2019 - 01.2021
Solution Architect
Acxiom Corporation
05.2011 - 06.2019
Sales Manager
Wingfoot Commercial Tire
07.2010 - 05.2011
Decision Support Analyst
Acxiom Corporation
03.2010 - 06.2010
Delivery Process Architect III
Acxiom Corporation
04.2006 - 03.2010
Client Delivery Specialist III
Acxiom Corporation
06.2000 - 04.2006
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