Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
BusinessAnalyst
Jason Reid
Open To Work

Jason Reid

Little Rock,AR

Summary

Dynamic and results-oriented management professional with a proven track record of leading teams to achieve exceptional outcomes. Expertise in fostering collaboration, enhancing operational efficiency, and driving measurable results through strategic planning and process improvement. Committed to cultivating a culture of accountability and excellence while adapting to the evolving needs of the organization. Recognized for effectively navigating challenges and delivering solutions that align with business objectives.

Overview

25
25
years of professional experience

Work History

Global Resource Management Initiatives Manager

Dentsu
08.2022 - 09.2025
  • Worked to define and implement new / evolved solutions using Workday and Adobe Workfront to improve overall Resource Management and WFP functions for approximately 20 workforce planning professionals.
  • Maintained understanding of resource management and workforce planning processes, metrics and capabilities and how they are used to fulfill client demand and meet the needs of our people.
  • Participated in design and implementation calls bring both the ‘global view’ and the ‘local view’ and ensuring that the discussion is balanced.
  • Identified specific actions to move initiatives forward – which could included: completing design deliverables, testing technology solutions, describing solutions/approaches to end users, creating/preparing delivering training, etc.
  • Provided feedback during design and after implementation – considering their own experience and the feedback of stakeholders – so that current and future solutions are shaped to optimally meet the needs of the business and people.
  • Advised leadership, HR and RM colleagues and line personnel on resource management processes and best practices.
  • Collaborates with a variety of stakeholders to define and implement both tactical and strategic solutions.
  • Analyzed company data to identify trends, enhancing Resource Management effectiveness and user satisfaction.

Senior Resource Manager (CRM and Loyalty Business Partner)

Dentsu
01.2021 - 07.2022
  • Managed staffing logistics for projects, ensuring staffing requests are fulfilled in an efficient and cost-effective manner for approximately 200 employees.
  • Initiated subcontractor or external hiring solutions when internal staffing solutions do not exist – responsible for gathering approvals from HR and Operations, validating salary ranges, margin and revenue details and job descriptions.
  • Suggested staffing recommendations to service line leadership and escalated findings to leadership during operational and forecast reviews.
  • Responsible for maintaining accurate supply and demand data in workforce management tools.
  • Managed assignments and extensions of resources based on capacity / demand
  • Reviewed capacity across organization on an ongoing basis, proactively working to rebalance professionals who are above / below utilization targets.
  • Managed resource sharing across service lines; reviews loaned resource capacity to ensure optimal utilization.
  • Tracked and analyzed supply and demand data, identifying trends or issues and providing clear and timely recommendations to leadership to resolve those issues

Global Solution Lead (Dell)

Dentsu
07.2019 - 01.2021
  • Provided day-to-day leadership over the assigned account delivery teams, comprised of approximately 20 production operations resources (Ops, Dev, BSA, CM) driving the stability and growth of multi-channel solution platforms and database marketing technologies.
  • Oversaw the delivery of client commitments on-time and ensured high quality client- centric service.
  • Effectively managed the day-to-day team activities to achieve account and Merkle company objectives.
  • Identified solution improvements and efficiency to benefit clients and Merkle, communicates changes with client/team and managed the implementation of changes within the production schedule.
  • Maintained a deep understanding of the contract(s) supporting the account, and the management of these contracts. This includes ensuring the scope is properly managed, and that changes were properly documented to ensure the business services staid aligned with defined contractual scope.
  • Served as first line of escalation from the project teams on all operations issues and delivery challenges. Included leading the triage, analysis, and resolution of all operational issues.
  • Provided feedback to Merkle leaders regarding shared\matrix resource(s) performance.
  • Communicated effectively with Delivery Lead and Client Partner, other upper management, on account activities and overall health of the account(s). Escalated critical issues appropriately.

Solution Architect (USAA, Fidelity)

Acxiom Corporation
05.2011 - 06.2019
  • Consulted with the account team within the organization regarding the requested change to an existing design.
  • Worked with the development and testing teams on the high and low-level solution design for the implementation or change project.
  • Focused on client values and satisfaction while balancing corporate objectives, feasibility and scalability of solutions.
  • Gathered stakeholder requirements and transformed the information into a logical process flow.
  • Researched possible approaches, evaluated cost, portability, compatibility, and usability to engage in the most efficient solution method for the change.
  • Ensured the solution design fulfills functional and technical requirements.
  • Accountable for the accuracy, process, integrity, quality and stewardship of client solution architecture.
  • Identified areas of design and process improvement with a project.
  • Provided support testing phases, verifying the solution design and test results met the approved client requirements.
  • Adhered to the guiding principles of the Acxiom Delivery Methodology, with primary focus in the design domain.
  • Designed scalable architecture solutions to enhance data management capabilities.

Sales Manager

Wingfoot Commercial Tire
07.2010 - 05.2011
  • Assisted Center Manager with the management of approximately 20 employees.
  • Acquired the necessary experience to be promoted to Center Manager at any location necessary.
  • Attained sales results to achieve profit objectives by increasing sales and market share.
  • Complied with company standards in operating procedures and protection of company assets.
  • Practiced good customer relations.
  • Assisted the Center Manager with hiring, training, and managing associates.
  • Assisted with managing safety, health, and environmental issues.
  • Performed other duties as assigned.

Decision Support Analyst

Acxiom Corporation
03.2010 - 06.2010
  • Provided data, analysis, and recommendations to support multiple technical operations and assure client satisfaction.
  • Specialized in assisting customers with business solution definition through campaign management tools and/or processes.
  • Designed and implemented desktop solutions to support business solution.
  • Assisted clients with server solution deployments and system integration; including installation, configuration, testing and implementation.
  • Provided decision support services to measure operations performance, customer satisfaction, and cost effectiveness.
  • Responsible for role related processes which may include but not limited to: the SQL build process, fulfillment process, reporting and analytics, telesource/EDA process, acquisition campaign build process, PCR process and NCOA process.
  • Designed, coded and tested user environments.
  • Gathered user environment requirements.
  • Installed, configured and tested user applications.
  • Documented and conducted performance monitoring and tuning for user applications and environments.
  • Provided consultation, support and communication to teams and clients.
  • Consulted and trained client on campaign management tools and/or processes.

Delivery Process Architect III

Acxiom Corporation
04.2006 - 03.2010
  • Recommended enhancements and consulted on standard solutions.
  • Built test cases to validate new client implementation and/or new release flows and solutions.
  • Reviewed and assisted with the validation of migration accounts.
  • Troubleshoot, log, and track issues with new operators released by product teams.
  • Batch CDI, TeleSource, and NCOALink.
  • Determined the best method for customization as described in client requirements.
  • Customization includes implementing (designing, writing, testing and validating) and analyzing which products should be used (Focal, Datastage, Perl, Pre/Post Scripts using Function).
  • Validated completed flows to ensure flow setup runs to completion and meets the client requirements (i.e., QAP).
  • Provided mentoring and/or training for new associates.
  • Documented each client process prior to transition to internal production team.
  • Maintained knowledge of standard flows and products and how to implement, following Acxiom standards.
  • Developed, maintained and enhanced custom scripts for use with CDI solutions.
  • Participated in design and analysis of CDI solutions (implementation projects).
  • Assisted in timeline development, issue management and change management for projects including CDI based solutions.
  • Provided just-in-time support to USSO production teams.
  • Ensured initial build is fully integrated with appropriate signoffs.

Client Delivery Specialist III

Acxiom Corporation
06.2000 - 04.2006
  • DDelivered products and information to the customer (client) based on knowledge of Acxiom and industry tools, products, hardware and data formats.
  • Provided support and consultation in date mining, analysis, and interpretation to customers (clients) based on knowledge of the customer’s (clients) requirements.
  • Ensured available quality methodologies are employed.
  • Identified any data or processing issues and immediately provided the appropriate notification for resolution.
  • Created, reviewed, and maintained the content accuracy of pertinent data documentation.
  • Provided expert technical input as part of a team or as a temporary resource during various phases of an integrated solutions development project.
  • Researched and resolved any data or process issues according to customer (client) specifications, software limitations and data constraints.
  • Identified opportunities to up-sell additional products or services.
  • Managed delivery schedules to ensure timely and accurate fulfillment of client needs.
  • Developed strong relationships with clients, fostering trust through effective communication and support.

Education

Bachelor of Science - Sociology, Criminal Justice

Arkansas Tech University
Russellville, AR
05.1996

Skills

  • Customer service
  • Strategic team guidance
  • Time management
  • Decision-making
  • Verbal and written communication
  • Analytical problem-solving
  • Staff training and development
  • Effective relationship management
  • Organizational strategy development
  • Performance management
  • Customer relationship management (CRM)
  • Workforce optimization
  • Data-driven insights

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Timeline

Global Resource Management Initiatives Manager

Dentsu
08.2022 - 09.2025

Senior Resource Manager (CRM and Loyalty Business Partner)

Dentsu
01.2021 - 07.2022

Global Solution Lead (Dell)

Dentsu
07.2019 - 01.2021

Solution Architect (USAA, Fidelity)

Acxiom Corporation
05.2011 - 06.2019

Sales Manager

Wingfoot Commercial Tire
07.2010 - 05.2011

Decision Support Analyst

Acxiom Corporation
03.2010 - 06.2010

Delivery Process Architect III

Acxiom Corporation
04.2006 - 03.2010

Client Delivery Specialist III

Acxiom Corporation
06.2000 - 04.2006

Bachelor of Science - Sociology, Criminal Justice

Arkansas Tech University

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