Jason Ridgeway Jr

• Professionally handles customer complaints and inquiries, resolving 87% of issues during the initial interaction.
• Conduct inbound calls to identify and assess customers' needs in order to achieve satisfaction.

Completes day-to-day tasks and operations, such as scheduling meetings, managing calendars, and booking travel arrangements.

• Assists clients with booking appointments, selecting services, and understanding the benefits of each service.
• Develops and implements recruitment and retention strategies to ensure sufficient participant enrollment.
• Maintains daily targeted booking and enrollment rates.

Cross-trained in various positions, flexible during shifts, in addition to supervising and delegating duties done by employees.

• Followed and implemented all company security and food safety procedures implemented by the FDA
• Audited safe, ran operating systems, performed deposits, and reported daily revenue on inventory on company POS.
• Inventoried stock and maintained quota to meet day-to-day service time requirements.
• Monitored employee performance to ensure compliance with company policies and procedures.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Assisted in training new employees on shift operations.

• Processed invoices and bills for guest due at check-in and checkout.
• Monitored accounts ledger frequently during shift.
• Coordinated and fulfilled customer needs with guest services staff.
• Audited, adjusted, and reconciled daily financial activities to be viewed by management.
• Utilized Opera Windows POS to track room availability and generate room rates

• Operated system software to communicate/support fellow colleagues on assigned project
• Write, edit, and undertake research projects for weekly, and quarterly reports
• Assist admin with event and meeting planning, as well as being a contact of support during scheduled events
• Efficiently and effectively performed routine data entry, as appointed by supervisor.