Summary
Overview
Work History
Education
Skills
Timeline

Jason Riser

Charlotte

Summary

Dynamic retail professional with a proven track record while partnering with Ahold Delhaize, enhancing implementation processes and leading team development. Expert in retail operations, demonstrating superior customer service and strategic thinking. Achieved significant improvements in customer loyalty and operational efficiency at Food Lion. Skilled in talent training and computerized systems, adept at driving business success and personal growth.

Overview

18
18
years of professional experience

Work History

Director of Operations

SAS Retail Services
07.2018 - Current
  • Responsible for delivering on overall expectations around financials and execution for the Food Lion Brand's Fairshare target along with supporting off-cycle category initiatives and implementation projects.
  • Provided direction and support for 148 teams to align standard practices & approach with organizational objectives.
  • Mentored and coached team members for enhanced skills and increased engagement.
  • Evaluated financial performance metrics to implement operational adjustments and improvements.
  • Streamlined operational processes by identifying bottlenecks and implementing best practices.

Retail Implementation Specialist 1

Retail Business Services, Ahold Delhaize
04.2017 - Current
  • Work and communicate directly with team, associates, supervisor, and retailer to achieve successful merchandising process .
  • Responsible for executing projects, scheduling, and adapting plans to fit business needs.
  • Oversee training and development of team members to effectively meet company standards.

Assistant Store Manager

Food Lion
06.2007 - 04.2017
  • Responsible for total store operations and brand strategy to cultivate customer loyalty.
  • Consistent execution of Standard Practices and Procedures.
  • Evaluate opportunities and troubleshoot profit loss areas to achieve desired financial results.
  • Effectively prioritize and delegate tasks in a fast paced environment to meet business needs
  • Identify and develop new talent through hiring and training qualify associates.  
  • Regional Lead Trainer for center store associates.  
  • Implemented Computer Automated Ordering system in Charleston Region.

Full Time Dairy / Frozen Food Manager

Bi-Lo
10.2006 - 06.2007
  • Customer Service
  • Maintained Dairy Department
  • Oversee completion of Frozen Food associate Tasks

Education

High School Diploma -

Independence High School, 1967 Patriot Drive Charlotte, NC 28227
1997

Skills

  • Operational efficiency
  • Operational oversight
  • Strong oral and written communication
  • Strategic planning and execution
  • Talent training and development
  • Detail-oriented
  • Goal driven
  • Strategic thinker
  • Strong multitasking
  • Strong Customer Focus
  • Collaboration across internal & external stakeholders
  • Knowledgeable in retail business operations and initiative

Timeline

Director of Operations - SAS Retail Services
07.2018 - Current
Retail Implementation Specialist 1 - Retail Business Services, Ahold Delhaize
04.2017 - Current
Assistant Store Manager - Food Lion
06.2007 - 04.2017
Full Time Dairy / Frozen Food Manager - Bi-Lo
10.2006 - 06.2007
Independence High School - High School Diploma,

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Jason Riser