Jason Risley
Olathe,KS
Summary
Experienced Systems Administrator with 20+ years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Systems Analyst III
Menlo Inc.
02.2023 - 11.2023
- Resolved escalated system requests and support tickets
- Proactively identified systemic issues
- (i.e., Email, Help Desk, Filters and Security)
- Maintained problem tracking database
- New employee training.
Systems Administrator - Cadence/Factorsoft
Jacobson Holdings
02.2022 - 12.2022
- Performed triage on day-to-day issues in the Cadence environment
- Collaborated with internal IT team to set up and troubleshoot integration of Cadence data to various in-house and external platforms
- Maintained and enhanced performance of all new and existing software and applications across the organization
- Served as liaison between technology and business units
- Developed automations around business applications.
Systems Administrator
Applied Industrial Technologies
04.2010 - 01.2022
- IT support for 13 subsidiaries across 42 locations
- Coordinated domain migration of companies into a central corporate domain structure
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Coordinated workstation OS migration to Windows 7
- Configure and support multi-function field servers and switches at remote locations
- Data center operations: Backups, server support, HW and license provisioning
- Response Center: Responsible for Tier 1-3 technical support, data center operations, and remote site connectivity.
Network Engineer
Park Hill School District
07.2009 - 03.2010
- Administered Citrix Presentation Server 4.5 with 50+ servers
- Administered Cisco Call Manager and Cisco Unity
- Administer, troubleshoot, patch and upgrade VMWare
- Maintain LAN/WAN infrastructure
- Server maintenance.
Systems Administrator
Brotherhood Bank and Trust
02.2008 - 07.2009
- Administered VoIP telephony system (Cisco Call Manager/Unity) for 180+ users
- Server support: data center, disaster recovery site, and 8 remote sites
- Maintained LAN/WAN infrastructure
- Tier II & III helpdesk escalation and overflow
- Designed and implemented a company-wide helpdesk.
Automation/Enterprise Support
AEGON Life Investors
07.2000 - 01.2008
- Automation/Ent Desktop Support (2005-2008)
- Server Support Team (2004-2005).
Education
MCSE: Information Technology - Information Technology
Brown Mackie College
Olathe, KS03.2000
Political Science/Information Technology - Political Science
Ft Hays State University
Hays, KSSkills
- Windows Server administration
- Active Directory administration
- Server/desktop/application support
- Group Policy
- LAN/WAN configuration and maintenance
- CRM: Salesforce
- MDM: Jamf and Mosyle
- M365
- VMware
- Citrix
- Cadence/Factorsoft
- Jira
- ERP: Epicor Prophet21 and Infor SXe
- VB Script and PowerShell
- Cisco routing and switching
- SCCM
- Cisco Meraki
- Server Management
- End-User Training
- Network protocols
- Network performance monitoring
- Patch management
Certification
MCSE
CCNA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Systems Analyst III
Menlo Inc.
02.2023 - 11.2023
Systems Administrator - Cadence/Factorsoft
Jacobson Holdings
02.2022 - 12.2022
Systems Administrator
Applied Industrial Technologies
04.2010 - 01.2022
Network Engineer
Park Hill School District
07.2009 - 03.2010
Systems Administrator
Brotherhood Bank and Trust
02.2008 - 07.2009
Automation/Enterprise Support
AEGON Life Investors
07.2000 - 01.2008
MCSE: Information Technology - Information Technology
Brown Mackie College
Political Science/Information Technology - Political Science
Ft Hays State University
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