Jason Ritchotte
HAMPDEN,MA
Summary
At Sols Tire, I honed my expertise in engine repair and customer relations, significantly enhancing vehicle performance and customer satisfaction. Skilled in diagnostic abilities and problem-solving, I successfully increased shop efficiency and contributed to positive online reviews, showcasing a strong work ethic and a results-driven approach. I have my own tools, I have my inspectors license. I have been working on cars my whole life
Overview
5
5
years of professional experience
Work History
Auto Mechanic
Sols Tire
06.2019 - 03.2024
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Protected company reputation by consistently following ethical practices when performing all job duties.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Ensured customer trust by transparently discussing potential complications that may arise during the course of repairs.
- Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
- Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Followed operating instructions, troubleshot breakdowns and maintained supplies to keep shop equipment operating .
- Optimized workflow by effectively prioritizing daily tasks according to urgency and complexity.
- Reduced downtime for customers by completing most repair tasks within specified time estimates.
- Exceeded quality standards by diligently inspecting completed repairs to ensure long-lasting results.
- Complied with state vehicle requirements by testing engine, safety, and combustion control standards.
- Assisted less experienced mechanics in troubleshooting difficult problems, fostering teamwork across the shop floor.
- Accomplished maintenance and organization mission by completing related results.
- Updated job knowledge by participating in educational opportunities and reading technical publications.
- Contributed to positive online reviews through exceptional customer service, from initial consultation to final follow-up after repairs were completed.
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Utilized advanced diagnostic equipment to quickly identify issues, resulting in faster repair turnaround times for customers.
- Assisted in increasing shop revenue with upselling recommended services based on vehicle condition or manufacturer guidelines.
- Streamlined repair processes by maintaining an organized workspace and accurately tracking parts inventory.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed customer orders and warranty services according to manufacturer specifications.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Maintained accurate records of time and materials required to perform repairs and service.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Investigated customer complaints to identify cause of malfunctions.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Read and followed technical documentation to complete accurate repairs.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Coordinated with parts department to determine availability of necessary components.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Performed emissions tests according to standard procedures.
- Explained estimates and determined repair timelines to manage customer expectations.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Retained accurate records of purchases, titles and sales.
Education
High School Diploma - Math, Auto Mechanic, Science. Ela, History
Minnechaug Regional High School
Wilbraham, MA06.1998
Skills
- Fluid Exchanges
- Preventive Maintenance
- Brake Systems
- Parts Replacement
- Vehicle inspections
- Axle Repairs
- Replacing parts
- Driveability Diagnostics
- Filter Replacements
- Air Conditioning
- Engine repair
- Computer Diagnostics
- Bearing Replacement
- Wheel Alignment
- Suspension Systems
- Tire Rotation
- Inspecting vehicles
- Cooling System
- System repairs
- Fuel Injection
- Battery Services
- Chassis Lubrication
- Component Replacement
- Steering Mechanisms
- Vehicle Maintenance
- Exhaust Systems
- Changing Oil
- Changing tires
- Emission Control
- Replacing Filters
- Customer Service
- Problem-Solving
- Engine Rebuilds
- Vehicle Inspection
- Rebuilding engines
- Diagnostic abilities
- Troubleshooting skills
- Fuel systems
- Preventive maintenance services
- Strong Work Ethic
- Steering systems
- Coolant System Control
- Repair quotes
- Valid Driver's License
- Managing parts
- Brake systems understanding
- Alignments experience
- Heating and Air Conditioning
- Operating air compressors
- Automotive Engineering
- Flexible Schedule
- Inventory organizing
- Purchasing Parts and Inventory
- Issue Resolution
- Drivetrain and Axle Installation
- Relaying Complex Information
- Preparing Work Orders
- Scheduled services
- Calibrating systems
- Roadside Repair
- Heavy Lifting
- Relationship Building
- Customer Relations
- Work Planning and Prioritization
- Calibrating instruments
- Quality Assurance
- Customer Relationship Management (CRM)
- Ticket writing
Timeline
Auto Mechanic
Sols Tire
06.2019 - 03.2024
High School Diploma - Math, Auto Mechanic, Science. Ela, History
Minnechaug Regional High School