Jason Ritzer

● Managing Time Tracking and Resource Capacity Analysis for TIO and OTA-Tech Imperatives

● Managing 48 TIO Run-The-Bank Projects, 5 Tech Imperative Projects, and 3 Athena Maintenance Projects

● Working with L4 and L5 Managers, as well as Resource Managers, to budget and forecast allocations

● Remapping Resources to align with new Capability Model across TIO

● Creating more effective, efficient, and transparent communication channels through SharePoint

● Work closely with project teams and oversee Technology Roadmaps: Rationale, Resource Requirements, Duration, Cost, Risk Rating and Upgrades/Improvements

● Provide insight to budget preparation, forecasting, financial and productivity analysis

● Oversight and execution of Online Ordering Platforms through 3rd party vendors

● Act as intermediary between third-party vendors and Purchasing Dept on IT-related purchasing engagements

● Work with higher management in contract negotiation with vendor and control spending within budget assigned through lifecycle

● Ensure assigned operational functions are consistent with strategic plan for the department

● Collaborate with Technology teams and present to Executive-Level Management and Shareholders

● Worked directly with Marketing, IT and Operations to successfully roll out OLO Ordering System producing $12M cost savings over 1 year period including reduced headcount and increasing operational efficiency by 10%

● Achieved $150M sales by providing direct solutions to system/business problems, such as Apple Pay, Mobile App, Online Ordering, Revamping Website, Rebranding, Relaunch of Rewards Program using Punchh Platform, and Power BI

● Produced ad hoc reports, documents and presentations for Executive-Level Management and Shareholders

● Increased revenue by 15% to $7M while reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions

● Managed merchandising, replenishment and inventory decisions to drive growth through vendors

● Created and delivered online training material to ensure smooth adoption of new programs

● Tracked and analyzed profitability and key metrics and presented to Executive-Level Management

● Developed IT promotional plans to complement national initiatives generating $5M in additional sales

● Elevated market penetration by 33% to generate additional revenue through online sales

● Increased global footprint 10% by building launch plans into international markets

● Opened international Online Center in the Philippines that exceeded plan performance by 20%

● Monitored and evaluated teams, identifying and targeting opportunities for improvement by implementing a system of accountability

● Led new operating paradigm and culture change through collaboration with IT, Marketing & Human Resources departments

● Created an enhanced electronic, user-friendly employee guidelines

● Developed new employee incentive system, increasing retention and productivity while decreasing overall costs by X%

● Represented company at the annual World Knowledge Forum to promote company objectives

● Oversight of Technology Infrastructure for 10 locations within Seoul metropolitan area, and 100 locations outside Seoul

● Delivered $90M in revenue in 2008 through strategic purchases and exceeded sales goals by 20%

● Supervised 300 staff members to safeguard optimal brand expansion initiative productivity

● Increased business objectives and benchmarks through revamp of Training Center as Task Force Team Leader to increase effectiveness of Online training and management while decreasing turnover by 15%