Summary
Overview
Work History
Education
Skills
Timeline
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Jason Rivera

Pocatello,ID

Summary

I am looking to secure a long-term career as office personnel or administration assistant in an office environment. I have 25+ years experience in customer service and administrative professional duties: 20 years of that experience dedicated to my most recent employer Kellermeyer Bergensons Services (KBS)

Overview

23
23
years of professional experience

Work History

Customer Service Lead

Kellermeyer Bergensons Services LLC
Pocatello, ID
11.2020 - 02.2024
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Worked as a customer experience team leader over several remote call center groups
  • Provided customer and vendor support
  • Monitored and processed work orders for over 100 company customer accounts nationwide
  • Assisted in training new employees.
  • Data entry for customers, managers, and vendors as well as customer locations.
  • Created Excel spreadsheets and documentation for customers, vendors, and managers.
  • Developed proficiency with virtual call systems, Salesforce, and NetSuite
  • Built and maintained good rapport with clients, vendors, and field operation teams.
  • Exhibited excellent customer service both on the phone and via e-mail.

Customer Service Representative/Administrative Professional / Team Leader

Varsity Facility Services (acquired by KBS)
Pocatello, ID
09.2003 - 01.2024
  • Helped create a new department within Varsity
  • Performs manager and customer support
  • Monitors and processes work orders for over 40,000 buildings and locations nation-wide, Canada and Puerto Rico
  • Assists in training new employees
  • Data entry for customers, managers, and various locations
  • Established and ran a 24/7 emergency department
  • Creates reports and documentation for customers and managers
  • Developed proficiency with virtual call systems and Salesforce, and Netsuite
  • Builds and maintains good rapport with clients and customers
  • Exhibits excellent customer service both on the phone and via e-mail.

Customer Service Representative/Training Coach

Convergys
Pocatello, ID
07.2001 - 09.2003
  • Provided high quality, efficient customer service
  • Trained new employees in a call center environment
  • Developed training exercises for the staff
  • Monitored employee calls and customer interactions
  • Provided technical support for customers
  • Assisted in retaining customers and solving complaints.

Volunteer Firefighter/EMT

Chubbuck Fire Department
Chubbuck, ID
05.2002 - 05.2003
  • 1 year experience as a volunteer firefighter/EMT with Chubbuck Fire Department
  • Responded to all emergency calls that happened within or near our district boundaries
  • Responsible for fire suppression and rescue functions, as well as Basic Life Support (BLS) and Advanced First Aid.

Education

High School Diploma -

Pocatello High School
01.1989

Firefighter 1/EMT -

Chubbuck Fire Department

Idaho Emergency Services – Firefighter 1 / Flashover Survival -

Chubbuck, ID

Skills

  • Strong computer skills that will be an asset to your facility Proficient with Windows, Microsoft Word, and completed a 20 hour course in Excel Capable of working independently; has strong work ethics; as well as being team-orientated and can collaborate with a group to plan solutions or resolve issues

Timeline

Customer Service Lead

Kellermeyer Bergensons Services LLC
11.2020 - 02.2024

Customer Service Representative/Administrative Professional / Team Leader

Varsity Facility Services (acquired by KBS)
09.2003 - 01.2024

Volunteer Firefighter/EMT

Chubbuck Fire Department
05.2002 - 05.2003

Customer Service Representative/Training Coach

Convergys
07.2001 - 09.2003

High School Diploma -

Pocatello High School

Firefighter 1/EMT -

Chubbuck Fire Department

Idaho Emergency Services – Firefighter 1 / Flashover Survival -

Chubbuck, ID

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Jason Rivera