Vanessa Morales
Greece,USA
Summary
Administrative Specialist offering versatile office management skills, and proficiency in English and Spanish. Strong planner and problem solver who readily adapts to change, works independently, and makes is a point to exceeds expectations. Able to multitask multiple priorities without compromising work value and meet tight deadlines.
Overview
8
8
years of professional experience
Work History
Community Service Supervisor
Empowering Peoples Independence
06.2024 - Current
- Maintain the health & well-being of individuals served and ensure adequate staffing levels to support services.
- Review and sign off on all billing documentation to ensure compliance with funder, OPWDD and DOH.
- Collaborate and support all levels of management, families, and outside providers such as care managers/service coordinators and employees.
- Participate in all external referrals, admissions, placement and discharges.
Loan Payment Specialist
ESL Federal Credit Union
03.2022 - 06.2024
- Review past due accounts, follow up with members offer solutions to help bring the member to a current statues.
- Collect monthly payment on auto/credit cards/other loans.
- Review and process settlements.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
Financial Case Manager
Rochester Regional Health
03.2020 - 12.2022
- Certified NY State enroller.
- Grant enroller for Non-Citizen patients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Arrange payment arraignments for self-pay patients.
- Support COVID Triage line during 2019 Pandemic.
Covid-19 Contact Tracer
Staffing Solutions Organization LLC
01.2021 - 02.2022
- Collaborate with NY State Department of Health and County Health Departments to contain the spread of COVID-19.
- Interviewed COVID contacts and cases, updated medical charts, and issued mandatory quarantine orders, using DiMagi Comm Care’s enhanced CRM system.
- Interacted with contact tracers and supervisors using Microsoft teams to provide on-time support of case management issues.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
Financial Counselor
University of Rochester
10.2017 - 10.2019
- Pre-Verification of insurance for Scheduled appointments up to 5 days prior to visit.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Patient Service Representative
Trillium Health
10.2016 - 08.2017
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Switch Board operator.
Education
ASSOCIATE OF APPLIED SCIENCE - BUSINESS
BRYANT & STRATTON COLLEGE
ROCHESTER, NYMEDICAL ADMINISTRATION DIPLOMA -
BRYANT & STRATTON COLLEGE
ROCHESTER, NY04.2020
Skills
- Office Management
- Records Management
- Spreadsheets/Reports
- Calendaring
- Front-Desk Reception
- Executive Support
Timeline
Community Service Supervisor
Empowering Peoples Independence
06.2024 - Current
Loan Payment Specialist
ESL Federal Credit Union
03.2022 - 06.2024
Covid-19 Contact Tracer
Staffing Solutions Organization LLC
01.2021 - 02.2022
Financial Case Manager
Rochester Regional Health
03.2020 - 12.2022
Financial Counselor
University of Rochester
10.2017 - 10.2019
Patient Service Representative
Trillium Health
10.2016 - 08.2017
MEDICAL ADMINISTRATION DIPLOMA -
BRYANT & STRATTON COLLEGE
ASSOCIATE OF APPLIED SCIENCE - BUSINESS
BRYANT & STRATTON COLLEGE
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