Jason Robert Rivers
Ormond Beach
Summary
Results-driven managerial professional with a proven track record of optimizing operational efficiency and leading teams to achieve exceptional outcomes. Recognized for fostering a collaborative environment that drives innovation and delivers consistent results. Expertise in navigating dynamic business challenges through strong problem-solving abilities and effective communication skills, ensuring alignment with goals and objectives. Committed to continuous improvement and empowering teams to excel in fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager
SoNapa Grille
01.2022 - 01.2025
- Lead guest experience strategies, addressing feedback and resolving issues to consistently exceed guest expectations and enhance repeat business.
- Managed day-to-day operations of a high-volume, $3M+ revenue-generating restaurant, ensuring optimal workflow across all departments.
- Directed a diverse team, fostering a positive work culture through effective training, clear communication, and regular feedback.
- Worked closely with the kitchen, front-of-house, and leadership teams to ensure smooth operations, effective communication, and a unified approach to achieving restaurant goals.
- Coordinated high-profile events, private parties, and corporate gatherings, from conceptualization through execution, maintaining impeccable service standards.
Server / Bartender / FOH Key
Outback Steakhouse
01.2015 - 01.2018
- Delivered exceptional service in a high-volume environment and provided a memorable guest experience while ensuring efficient service.
- Expertly handled bartending, liquor inventory, and industry-standard techniques.
- Cross-trained and contributed across multiple departments to support operational needs.
Front Desk / Banquet Bartender
Marriott Hotels
01.2012 - 01.2013
- Managed high-volume guest arrivals and departures, ensuring accurate guest folio information and smooth check-ins/outs.
- Maintained a “service-first” mindset, providing personalized hospitality and addressing requests with “at your service” and “it’s my pleasure” attitudes.
- Delivered exceptional customer service in a full-service environment, going above and beyond to meet guest needs.
Tour Leader/Director
Princess Cruise Lines
01.2011 - 01.2013
- Managed complex logistics, including transportation (motor coaches and rail), dining reservations, excursions, hotel accommodations, and ADA-compliant services for guests with special needs.
- Delivered insightful, dynamic narrations on local history, topography, and culture, keeping diverse groups engaged and fostering positive group dynamics, even during long days and challenging personalities.
- Traveled weekly to Princess-branded hotels, gaining hands-on experience and a deep understanding of hotel operations, guest services, and hospitality best practices.
- Worked closely with F&B, Housekeeping, Transportation, and GM teams to synchronize operations and maintain the highest standards of service.
Education
Bachelor of Science - Hospitality and Tourism Management
University of Central Florida
Orlando, FL01.2011
Skills
- Exceptional customer support
- Effective sales strategies
- Strong technical aptitude
- Team leadership
- Inventory management
- Operational efficiency management
- Employee training
Certification
- ServSafe Food Manager
- CPR and First Aid
Timeline
Assistant General Manager
SoNapa Grille
01.2022 - 01.2025
Server / Bartender / FOH Key
Outback Steakhouse
01.2015 - 01.2018
Front Desk / Banquet Bartender
Marriott Hotels
01.2012 - 01.2013
Tour Leader/Director
Princess Cruise Lines
01.2011 - 01.2013
Bachelor of Science - Hospitality and Tourism Management
University of Central Florida