Jason Robinson
Trempealeau,WI
Summary
Organized Delivery Manager competent in Dispatch Track and GEOTAB for E-logging. Highly talented in efficiency planning, cost reduction and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.
Resourceful Warehouse Manager with 7 years of experience directing Retail warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Overview
21
21
years of professional experience
Work History
Home Delivery Manager
Ashley Furniture Industries, Inc
Arcadia , WI
06.2015 - Current
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Coordinated dispatching of 3-7 delivery teams to accomplish daily delivery requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Collaborated with manufacturing and supply chain management.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Upholstery Manufacturing Supervisor
Ashley Furniture Industries, Inc
Arcadia , WI
10.2006 - 06.2015
- Led safety meetings and monitored compliance with gear requirements and best practices.
- Read and interpreted schematics, technical documentation and production orders.
- Identified problems and implemented effective solutions.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Communicated job expectations and monitored employees.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Recorded and reported attendance and hours worked for all area employees.
- Managed departmental performance measures.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
General Manager
LA Fitness
Houston , TX
03.2001 - 06.2005
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
0311 Infantry Rifleman
USMC, United States Marine Corps
Camp Pendleton South, CA
05.1993 - 06.1994
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance and explosives.
Education
High School Diploma -
J. Frank Dobie
Houston, TX04.1992
Skills
- Detail-Oriented
- Onboarding and Training
- Decision Making
- Schedule Management
- Critical Thinking
- Part Repairs and Replacement
- Customer Service
- Budget Preparation and Management
- Worker Supervision
- Recruiting and Interviewing
- Logistics and Supply Chain Software
- Route Optimization
- Order Fulfillment
Accomplishments
- Achieved low percentage of unplanned returns through effectively training prep and delivery team to properly inspect and load product prior to delivery.
- Resolved product issue concerns through open communication with Quality team and manufacturing departments
- Supervised team of 20-30 staff members.
- Achieved top delivery driver in the company over multiple years by completing delivery routes with accuracy and efficiency. Accomplished this by on time deliveries, minimal unplanned returns, high percentage of landed products and great customer communication
Additional Information
I'm a person who gets involved with all operations of areas I manage to gain knowledge of processes. Engaging with employees to possibly identify process improvements and participate in work tasks my employees perform daily.
Timeline
Home Delivery Manager
Ashley Furniture Industries, Inc
06.2015 - Current
Upholstery Manufacturing Supervisor
Ashley Furniture Industries, Inc
10.2006 - 06.2015
General Manager
LA Fitness
03.2001 - 06.2005
0311 Infantry Rifleman
USMC, United States Marine Corps
05.1993 - 06.1994
High School Diploma -
J. Frank Dobie
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