JASON ROBINSON
Fuquay-Varina
Summary
Diligent Operational Excellence Professional with 13 years of experience and a solid background in driving continuous improvement initiatives across various industries. Known for streamlining processes and implementing innovative solutions to enhance operational efficiency. Demonstrated expertise in leading cross-functional teams, fostering culture of sustainable improvements with high standard collaborative approach, and adaptability to changing needs.
Overview
6
6
years of professional experience
Work History
Regional Business Systems Manager
Zurn Elkay
11.2022 - Current
- Successfully leads and manages continuous improvement projects to accomplish measurable business process improvement. Works with VP/GM of Business Units in the East Region and other functional leaders as a “thought leader” to define current state situation, assess gaps in process/capabilities/talent, and assist in development of the future state in line with strategic plan.
- Ensures successful definition and execution of large, cross-functional improvement initiatives tied to annual strategic priorities by assisting the BU Leadership within my Scope of Responsibility. I take ownership in the development of their annual Roadmaps to use in the deployment as they relate to Sales growth, share gains, value propositions, New Product Launch/Commercialization and Problem solving.
- Coordinate and track the monthly strategy deployment activities and initiatives in support of meeting Business Metrics, Annual Improvement Priorities (AIPs) and Key Performance Indicators (KPIs). I support this by taking ownership in facilitating L2s and supporting KPI/TTI owners.
- Develops training strategies aligned with the organization's goals and objectives. Identifying skill gaps and learning needs to determine training priorities.
- Coordinates and facilitates training sessions, workshops, webinars, and other learning activities.
- Formulate and implement continuous improvement strategies to enhance supply chain performance.
- Work closely with procurement, planning, manufacturing, and IT teams to ensure alignment and integration of improvement initiatives.
- Led Picking Efficiency Annual Improvement Plan that Improved Picking Productivity by 60% within 3 months at our New North Carolina Distribution Center.
- Implemented New Visual Daily Management System at our New North Carolina Distribution Center that became Company’s Standard
- Led Innovation Center Layout Transformation to become Headquarters for Our Commercial Brass products.
- CY23 Q4 Project Winner – Norcross, GA Distribution Center - Drains Product Labeling and packaging Improvement.
Ecommerce Commercial Operations Manager
Zurn Elkay
10.2021 - 11.2022
- Elected by Cooperate Leadership to lead and improve the SIOP and inventory planning process for the E-Com/MRO/DIY customer base, maintaining and optimizing an efficient fulfillment strategy, and ensuring we are meeting and satisfying our customer fulfillment requirements.
- Ensured that the day-to-day operations for our customers in our Ecommerce/MRO/Retail portfolio were running efficiently and effectively.
- Primary contact to manage and address escalated customer complaints with a focus on conflict resolution.
- Oversaw a wide range of cross-functional operational processes and facilitated efficient collaboration between operations, marketing, finance, and retail fulfillment teams, as well as third-party logistics partners and vendors.
- Collaborated with internal and external partners to address issues and concerns and continually look for ways to improve the processes and systems.
- CY22 Q3 Project Winner and CY22 Annual Award winner - Fontana DC Amazon Fulfillment Operations Improvement
- CY22 Q2 Project Winner- CI: Ferguson | Commercial Faucet & Flush Valve Stocking Reset Counter Program – grew stocking with Ferguson of 18 SKUs (more than any vendor) at 504 branch locations generating $3.5M of initial stocking orders to support the program.
- Lead and Assisted with Major CI initiatives that had a positive impact on our service to Customers for our Ecommerce Accounts - Total Costs Savings of $1.5M
- Supported the IT Team on switching to EDI on Key E-Com/MRO/DIY customer accounts. Resulting in reducing manual data entry, minimizing errors, and speeding up transaction cycles
- Increased On Time Delivery to Our Ecommerce Account by 30%
Business Systems Manager
Zurn
08.2020 - 10.2021
- Promoted to be Responsible for providing tactical/strategic implementation of all elements of the Business System encompassing practical application of lean operations, operational excellence and six sigma tools and processes across all aspects of the business across all Business Units in Zurn Commercial Brass Portfolio
- Responsible for the execution of improving associate engagement and establishing a “high performing work team.”
- Promoted and facilitated shop floor workflow analysis and implemented standard work to achieve improvement priorities in a sustainable manner via process-based improvements.
- Championed future state improvement roadmaps with clear executable plans that aligned with the business strategies and KPI improvement needs.
- Led and assisted continuous Improvement efforts that resulted in receiving the CY21 Plant of the Year award.
- CY21 Q4 Project Winner - Manual Flush Valve Product Flow Optimization Phase 2 – Increased throughput = 3.27M in Incremental Sales
- CY21 Q2 Corporate Project Winner and CY21 Annual Corporate Annual Award Winner - Ecommerce Operations Improvement – Reduced Touchpoints (14 to 3 Shipping locations), Improved OTD by 40%, Reduced Chargebacks (JOP was $35K+ per month to $1K) Short Pay claims = 500K+ avoidance savings
Value Stream Manager
Zurn
06.2019 - 04.2020
- Elected by Cooperate Leadership to provide leadership and guidance of the daily operation of a cross functional team on multiple product lines with responsibility for safety, product quality, materials management, equipment utilization, cost control, growth, profitability and return on assets of the Zurn Commercial Brass Faucet Value Stream.
- Was Responsible for the development and execution of Annual Improvement Plans for Faucet Value Stream
- Led 30 + direct reports across a two-shift operation along with my Value Stream Team (Quality Engineer, Manufacturing Engineer, and Procurement)
- Led project that won Annual Project of the year Increased product output by 100% to support substantial Touchless and hygienic product growth.
- Reduced Delinquent Backlog from $2.8M to $150K in 8 months while facing supply Chain issues.
- Increased product output by 100% to support substantial Touchless and hygienic product growth.
Sr. Continuous Improvement Engineer
Zurn
06.2019 - 04.2020
- Provided tactical/strategic implementation of all elements of the Rexnord Business System encompassing practical application of lean operations, operational excellence and six sigma tools and processes across all aspects of the business at Zurn Commercial Brass Location in Sanford, NC.
- Provided Leadership in improving key business metrics of OTD, productivity, and EBITDA by implementing and supporting & leading lean and continuous improvement activities.
- Educated, engaged, and empowered future leaders by creating and facilitating lean daily management training and development programs.
- Successfully led The First Shing Jitsu Kaizen Event at Sanford, NC within my first 4 months with the company resulting in Annual Cost Savings of $660K and Total Annual Sales Increased by 30%
- Handpicked over 20 times within the company to Lead a project at our Distribution Center in Norcross, GA to increase pickers productivity by 20% changing the Picking Logic
- Highlight of impact to build value (this can be a metric achieved, award won, problem solved, program supported, etc.).
Lean Practitioner
Boeing
- Provided advanced technical knowledge and leadership to Manufacturing projects that affect the Organization efficiency. Continuously instructed others on process management and improvement techniques to resolve emergent production concerns and utilizing Lean Six sigma principles, decision making and negations skills to develop innovative solutions from concept to implementation.
- Developed integrated strategies and assisted with strategic deployment (i.e., vision, objectives, tactics, timing, measures). Applied and integrated improvement processes and tools across the enterprise to support the Boeing Production System.
- Led and facilitated cross - functional process improvement efforts using established Lean principles, processes, and tools.
- Participated in the business acquisition, offset or proposal process by writing improvement requirements into the proposal.
- Supported the Business Operation Department with Leveraging Value Stream Capabilities through Value Stream Management
- Mentored instructors, experienced practitioners, and, leaders as certified Train-the-Trainer in Job through TWI institute.
- Conducted over forty kaizen events which resulted in over $15 million in profit improvement savings based on improved productivity, improved quality and in waste reduction.
- Designed workspace layout for Boeing South Carolina Innovation Cell and assisted and lead implementation.
- Elected by Executive Leadership to Lead Site-wide project to solve a chronic issue that prevented our Mechanics to easily access the required Calibrated/Serialized tools needed to complete their jobs – Simple but impactful solution implemented resulting in 66% reduction in setup Time, $32K savings and rewarded by Cooperate for “Plain and Simple” project of the year
- Recipient of Quality Excellence Award for defect reduction project
Education
Bachelor of Science - Organizational Management
Charleston Southern University
North Charleston, SCAssociate of Arts - Liberal Arts
Trident Technical College
North Charleston, SCTrain the Trainer Certification - undefined
TWI Institute
Liverpool, NYSix Sigma Black Belt Certification - undefined
University of South Carolina
Lean Mastery Certification - undefined
Trident Technical College
North Charleston, SCSkills
- Project Management
- Change Management
- Supply Chain Management
- A3 Problem Solving
- Continuous Improvement
- Six Sigma
- Leadership
- Facilitation
- Adaptability
- Time Management
- Communication
- Team collaboration
- Team Development
- Proficient in Microsoft Office
- Tableau
- Experience with D365 applications
- Minitab proficiency
- Experience with Oracle applications
- Experience with Adobe applications
- Smartsheet proficiency
- 5S methodology
- Operations management
- Quality management systems
- Workflow optimization
- Operational excellence
- Business process analysis
- Training program facilitation
- Facilitating Kaizen events
- Lean manufacturing concepts
- Lean manufacturing principles
- Lean six sigma
- Visual management
- Waste reduction
- Standard work
- Business process reengineering
- Determining metrics
- Total productive maintenance
- Theory of constraints
- Value stream mapping
- Statistical process control
- Developing metrics
- Cross-functional collaboration
- Employee training
- Manufacturing processes
- Teamwork and collaboration
- Effective communication
- Versatile in dynamic environments
- Operational efficiency
- Conflict resolution
- Analytical thinking
Accomplishments
- Led over 100 Kaizen Events & Projects – $20M Cost Reduction Savings
- Trained over 200 Associates in Lean & Problem-solving tools.
- Designed over 18 Factory Layouts
- Handpicked over 20 times to lead projects including Major SCOFR projects with great results
OPERATIONAL EXCELLENCE LEADER
- RESPECT FOR PEOPLE | CUSTOMER FOCUSED | BUSINESS TRANSFORMATION & GROWTH
- COST OPTIMIZATION | SIMPLIFICATION & STANDARDIZATION
- “I’M DEDICATED TO TRANSFORMING COMPANIES, DEPARTMENTS, TEAMS, PRODUCTS, SERVICES, AND EXPERIENCES BY FOCUSING ON THE FULL ARC OF THE CUSTOMER EXPERIENCE.”
Timeline
Regional Business Systems Manager
Zurn Elkay
11.2022 - Current
Ecommerce Commercial Operations Manager
Zurn Elkay
10.2021 - 11.2022
Business Systems Manager
Zurn
08.2020 - 10.2021
Value Stream Manager
Zurn
06.2019 - 04.2020
Sr. Continuous Improvement Engineer
Zurn
06.2019 - 04.2020
Lean Practitioner
Boeing
Associate of Arts - Liberal Arts
Trident Technical College
Train the Trainer Certification - undefined
TWI Institute
Six Sigma Black Belt Certification - undefined
University of South Carolina
Lean Mastery Certification - undefined
Trident Technical College
Bachelor of Science - Organizational Management
Charleston Southern University
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