Jason Rodriguez
Kissimmee,FL
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Always communicating with the customer to ensure they are always happy with my and the company's work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Technician
Renewal By Andersen
11.2022 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless installs.
- Helping fellow team members grow in knowledge of the wide degree of Andersen products.
- Ensuring most jobsite visits end in a good manner, leaving the customer satisfied with the visit.
Service Technician
New South Window
09.2021 - 11.2022
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Provided hands-on training to junior technicians, creating a culture of continuous improvement within the team.
- Followed safety procedures to avoid injuries in field.
- Lead Service Tech in the company
- Provided excellent customer explanation on how to use and clean the product.
- Traveled all throughout central Florida to provide service and installs
Window Install Lead
MATNIK
03.2019 - 09.2021
- Improved customer satisfaction by ensuring proper installation of windows in commerical windows and doors.
- Increased project efficiency by accurately measuring window spaces and following installation guidelines.
- Streamlined installation process, resulting in faster completion times for clients.
- Lead a team of 30 installers on several jobsites.
- Read and understood entire building blueprints to ensure we were up to code and installing the right material in the right location.
- Spoke and dealt with supervisors/owners on the commerical construction sites.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05.2018
Skills
- Project Oversight
- Equipment Troubleshooting
- Work Documentation
- Customer Service
- Technical Support
- Client Relationship Management
- OSHA 10 Cert
- Window and Door installation knowledge
- Blueprint knowledge/Understanding Specs
- Attention to Detail
- Punctual and Reliable
- Willing to always communicate with customers to get a clear and happy understanding of work
Certification
Certified in OSHA 10
Forklift and boom lift certified
Timeline
Service Technician
Renewal By Andersen
11.2022 - Current
Service Technician
New South Window
09.2021 - 11.2022
Window Install Lead
MATNIK
03.2019 - 09.2021
High School Diploma -
Poinciana High School