Jason Rodriguez
CLERMONT,FL
Summary
Dedicated Customer Service/Deli Clerk with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
3
3
years of professional experience
Work History
Deli Clerk
Publix Deli
Clermont, FL
11.2022 - 03.2024
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches for customers.
- Provided accurate pricing information when requested by customers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Informed customers of deli specials to increase profits.
- Documented and entered special orders for event catering and party trays.
- Followed recipes and customer requests to prepare meals.
- Offered samples to promote and upsell specials.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
Team Member
Burger King
Clermont, FL
02.2021 - 11.2022
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Participated in training sessions for new employees when needed.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Stayed informed of company and store updates from leadership.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
East Ridge High School
Clermont, FL05-2022
Associate of Arts - Medical Radiologic Technology
Lake Sumter Community College
Clermont, FLSkills
- Safe Food Handling Practices
- Product Displays and Showcases
- Work Area Maintenance
- Inventory Rotation
- Data Entry
- Flexible Schedule
- Effective customer communication
- Equipment use
- Strong Work Ethic
- Inventory checks
- POS System Operation
- Inventory Counts
Timeline
Deli Clerk
Publix Deli
11.2022 - 03.2024
Team Member
Burger King
02.2021 - 11.2022
High School Diploma -
East Ridge High School
Associate of Arts - Medical Radiologic Technology
Lake Sumter Community College