Jason Rodriguez
Charlotte,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Medicare Insurance Agent
Tranzact Insurance Solutions
07.2022 - Current
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating the Medicare insurance market.
Passenger Service Assistant
Prospect Airport Services
03.2016 - 03.2018
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
Assistant Manager
Foot Action
03.2014 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Footlocker
03.2012 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
CERTIFICATE IN RADIO AND TELEVISION BROADCASTING -
Connecticut School of Broadcasting
11.2012
BACHELOR OF ARTS, COMMUNICATIONS -
Johnson C. Smith University
05.2011
Skills
- Goal-Oriented
- Medicare knowledge
- Product presentation
- Social Media Marketing
- Cold-calling
- Objection handling
- Cold calling expertise
- Knowledgeable in [Software]
- Effective communication skills
- Enrollment processing
- Program knowledge
- Data Compilation
- Resource information
Timeline
Medicare Insurance Agent
Tranzact Insurance Solutions
07.2022 - Current
Passenger Service Assistant
Prospect Airport Services
03.2016 - 03.2018
Assistant Manager
Foot Action
03.2014 - 10.2015
Sales Associate
Footlocker
03.2012 - 03.2014
CERTIFICATE IN RADIO AND TELEVISION BROADCASTING -
Connecticut School of Broadcasting
BACHELOR OF ARTS, COMMUNICATIONS -
Johnson C. Smith University