Jason Rodriguez
Houston,Texas
Summary
Dynamic and results-driven Luxury Retail Manager, adept in business analytics with an emphasis on CRM, MTM, operational efficiency, client experience, and talent development. Possessing an aptitude for inspiring his team while consistently fostering a creative approach to business.
Overview
18
18
years of professional experience
Work History
General Manager
Le Labo
Houston, Texas
06.2024 - Current
- Delivered elevated, personalized service aligned with Le Labo’s artisanal and experiential brand ethos across all customer touchpoints.
- Attained store goal with a 19% sales increase to LY, resulting in the boutique’s elevation to Tier 1 status.
- Implemented operational frameworks that enhanced efficiency, reduced waste, and ensured consistent brand execution.
- Partnered with corporate and regional leadership to drive compliance and operational precision.
- Maintained optimal stock levels through data-driven forecasting and meticulous inventory control.
- Directed all visual merchandising to reflect brand storytelling and sensorial immersion.
- Led performance management through structured reviews, development planning, and on-floor coaching.
- Analyzed KPIs to drive margin improvement and operational efficiency, leading the region in both UPT and ADT while upholding uncompromising luxury service standards.
Assistant Store Manager
Le Labo
Houston, TX
05.2024 - 06.2024
General Manager
Canali - River Oaks District
Houston, Texas
11.2018 - 06.2023
- Systematically tracked and targeted individual KPIs and sales performances through weekly and daily objectives, culminating in exceeding our sales targets in 2019, 2021, and 2022.
- Devised and implemented comprehensive outreach strategies, yielding a direct and measurable impact on retention percentages, sales volume, and sell-through metrics.
- Recognized by the Company for attaining the highest retention rate within the U.S. Division consecutively in 2018, 2019, 2020, 2021, and 2022.
- Designed personalized talent development plans and training modules tailored for each individual sales advisor.
- Partnered with ROD Marketing to orchestrate events harmonizing with our clients lifestyles, effectively contributing to our sales targets with a robust ROI.
- Collaborated with sales advisors to craft personalized and memorable boutique experiences, enhancing and fortifying client relationships.
- Reported merchandising needs to the U.S. Merchandiser based on market research and consumer behavior.
- Conducted meticulous cycle counts and implemented thorough inventory management procedures, consistently achieving and maintaining targeted shrinkage levels.
- Strategically oversaw store operations with precision, optimizing costs and resources to ensure optimal time efficiency.
- Met deadlines with precision, producing detailed sales analysis reports on a weekly, monthly, quarterly, and annual basis, underscoring an unwavering commitment to accuracy and rigorous adherence to timelines.
Assistant General Manager
Canali - River Oaks District
Houston, Texas
02.2018 - 11.2018
- Tasked with the pivotal role of training boutiques across the region in MTM and Canali Lab, ensuring adherence to consistent and elevated brand standards.
- Entrusted in 2018 to serve as the MTM Specialist for Trunk Shows in Costa Mesa, Las Vegas, Atlanta, Dallas, and Miami.
- Directed daily operations, astutely diagnosing challenges and implementing efficacious solutions for optimized performance, while demonstrating a commitment to excellence and organizational advancement.
Sales Associate
Canali - River Oaks District
Houston, Texas
10.2015 - 02.2018
- Systematically surveyed and targeted businesses to establish partnerships, strategically fostering heightened brand awareness.
- Elevated market brand equity through the orchestration of lifestyle clinics, engaging potential and existing clients while articulating Canali's ethos.
- Collaborated synergistically with team members to conceptualize and produce compelling outreach media, enhancing our remote selling initiatives with a focus on engaging and resonating with targeted clients.
- Delivered exclusive, personalized service through home appointments and wardrobe consultations, enhancing client relationships and aligning their lifestyle needs with the brand values for an elevated client experience.
Key Holder
Bottega Veneta - The Galleria
Houston, Texas
03.2012 - 10.2015
- Organized weekly training modules, emphasizing the brand philosophy to ensure a captivating and emotionally resonant client experience.
- Developed spreadsheets to enhance team members comprehension of their individual sales analytics.
- Oversaw stockroom efficiency and store operations, ensuring adherence to company standards and procedures.
- Optimized sales contributions by nurturing loyal relationships with key clients, adeptly utilizing all clienteling tools, and passionately embracing the brand ambassador role.
Brand Representative
Bond No.9 - Saks Fifth Avenue
Houston, Texas
07.2011 - 03.2012
- Monitored MTD, STD and YTD sales trends.
- Increased conversion rate and retention percentages with the implementation of CRM strategies.
- Generated new contacts through market research and private events.
- Developed outreach strategies for product launches.
Sales Associate
Emporio Armani - The Galleria
Houston, Texas
04.2010 - 06.2011
- Expanded clientele by effectively utilizing client book to engage existing and potential clients.
- Diligently executed clienteling actions to exceed assigned sales objectives.
- Maximized individual contribution with an emphasis on private appointments and consignment driven volume.
- Assisted Department Supervisors in carrying out merchandising directives and fulfilling stock procedures.
Department Supervisor
Zara - The Galleria
Houston, Texas
07.2009 - 04.2010
- Diligently executed and maintained visual standards in strict accordance with company guidelines, ensuring a consistent and appealing presentation that reflects the brand's identity.
- Coordinated stock replenishment proactively based on diligent monitoring and management of stock levels.
- Liaising with other departments to foster a collaborative environment in furtherance of staff development.
Visual Merchandiser
Tootsies - Highland Village
Houston, Texas
05.2007 - 07.2009
- Collaborated with event planners to enhance the flawless execution of monthly in-store events, offering valuable support in logistical coordination, and creatively styled displays to align with each event's theme.
- Assisted the Art Director in executing window displays, store design, and signage installations.
- Partnered with Department Buyers to craft visual atmospherics in harmony with their merchandising strategies.
Education
Some College (No Degree) - Sociology
North Carolina Wesleyan College
Rocky Mount, NCSome College (No Degree) - Psychology
San Jacinto College
Houston, TXSkills
- Retail Operations & Compliance
- Luxury Client Experience Strategy
- KPI & Margin Analysis
- CRM & Client Retention
- Inventory Control & Stock Optimization
- MTM & Trunk Show Execution
- Visual Merchandising Execution
- Team Leadership & Development
- Cross-functional Partnership
Fluent in English & Spanish
References
- Donald Miller, U.S. Retail Director, Canali, (301) 305-2450
- Sergey Borukhov, General Manager, Canali Rodeo Drive, (650) 279-5966
- Justin Haynes, Department Manager, Fendi New York, (281) 701-1853
Timeline
General Manager
Le Labo
06.2024 - Current
Assistant Store Manager
Le Labo
05.2024 - 06.2024
General Manager
Canali - River Oaks District
11.2018 - 06.2023
Assistant General Manager
Canali - River Oaks District
02.2018 - 11.2018
Sales Associate
Canali - River Oaks District
10.2015 - 02.2018
Key Holder
Bottega Veneta - The Galleria
03.2012 - 10.2015
Brand Representative
Bond No.9 - Saks Fifth Avenue
07.2011 - 03.2012
Sales Associate
Emporio Armani - The Galleria
04.2010 - 06.2011
Department Supervisor
Zara - The Galleria
07.2009 - 04.2010
Visual Merchandiser
Tootsies - Highland Village
05.2007 - 07.2009
Some College (No Degree) - Sociology
North Carolina Wesleyan College
Some College (No Degree) - Psychology
San Jacinto College