Jason Rowles
Round Rock
Summary
Dynamic professional 25 year old with a strong work ethic and technical aptitude, previously at Kalahari Resorts & Conventions. Proven ability to enhance guest experiences through effective issue resolution and safety compliance. Skilled in team collaboration and upselling, contributing to a vibrant and secure environment while fostering positive relationships with guests and colleagues.
Overview
7
7
years of professional experience
Work History
Arcade Attendant
Kalahari Resorts & Conventions
01.2021 - 03.2025
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Answered guest questions to provide fun game experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Explained and demonstrated games and attractions to assist guests.
School Counselor
YMCA Fun
08.2018 - 12.2020
- Regularly met with enrolled students to confirm success and identify problem areas.
- Identified and addressed concerns of incoming students and parents.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
- Facilitated classroom discussions to emphasize bullying prevention and college readiness.
- Partnered with parents and guardians to promote student success in school environment.
- Coordinated with outside agencies to determine students receive appropriate services and resources.
- Empowered students through counseling and skill-building exercises.
- Oversaw career and job fairs to connect students with area schools and employers.
- Provided resources to support students in achieving career goals.
Education
High School Diploma -
Stony Point High School
Round Rock, TX05-2018
Skills
- Technical aptitude
- Strong work ethic
- Positive attitude
- Sales and upselling
- First aid training
- Issue resolution
- Team collaboration
- Safety compliance
- Attention to detail
- Stress management
- Problem-solving
- Supervisory skills
Timeline
Arcade Attendant
Kalahari Resorts & Conventions
01.2021 - 03.2025
School Counselor
YMCA Fun
08.2018 - 12.2020
High School Diploma -
Stony Point High School
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