Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Roye

Roanoke,VA

Summary

Results-driven professional with strong background in relationship management and risk analysis. Proven track record in developing and maintaining partnerships that drive growth and success. Known for effective collaboration and adaptability, ensuring alignment with business objectives and evolving market needs. Excellent negotiation and communication skills.

Overview

17
17
years of professional experience

Work History

Dealer Relationship Manager

American Honda Finance Corporation
08.2016 - Current
  • Cultivate and foster strong relationships with dealer partners across a two-state territory to enhance customer satisfaction and loyalty.
  • Analyze dealer performance metrics and financial statements to identify opportunities for improvement and support strategic initiatives.
  • Consistently exceed monthly and yearly KPI and growth metrics in the areas of product penetration, purchases, profitability and losses.
  • Responsible for growth of penetration in the areas of VSC products.
  • Led quarterly business reviews with key dealers, aligning goals and addressing challenges to drive mutual growth.
  • Streamlined communication processes between dealers and finance operations, improving response times and service quality.
  • Monitored dealership performance against established KPIs, providing feedback and coaching as needed.

Regional Training Specialist

American Honda Finance Corporation
04.2014 - 08.2016
  • Developed and implemented regional training programs enhancing employee performance and engagement.
  • Facilitated workshops to improve product knowledge and customer service skills across multiple locations.
  • Analyzed training effectiveness using feedback surveys, adjusting curricula for continuous improvement.
  • Collaborated with leadership to identify skill gaps and design targeted training solutions.
  • Established partnerships with external vendors to enhance training resources and tools available to staff.
  • Monitored compliance with regulatory training requirements, ensuring timely completion across all regions.
  • Partnered with subject matter experts to create relevant content that addressed the specific needs of the region's workforce.
  • Streamlined onboarding processes for new hires, reducing time to productivity.

Customer Service Manager

American Honda Finance Corporation
01.2012 - 04.2014
  • Developed training programs to enhance team performance and customer service skills.
  • Implemented quality assurance processes, ensuring consistency in service delivery across all channels.
  • Analyzed customer feedback to identify trends and drive improvements in service protocols.
  • Led cross-functional teams to resolve complex customer issues, fostering collaboration and efficiency.
  • Mentored staff on best practices in conflict resolution and customer engagement strategies.
  • Streamlined communication processes between departments, enhancing response times to customer inquiries.
  • Conducted regular performance reviews, setting clear goals for team development and success initiatives.

Sr. Credit Analyst

American Honda Finance Corporation
10.2008 - 12.2011
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Performed credit reviews on corporations to assess financial conditions.
  • Trained new credit analysts on assessing risk, utilization of systems, and internal policy and procedure.
  • Consistently exceeded internal targets in the areas of forecasted loss, actual loss, and depth of purchase.
  • Worked directly with dealer partners to increase penetration in the areas of new, used, CPO and lease.
  • Assess credit worthiness of applicants and rehash decisions with dealer partners to strengthen portfolios.
  • Created and disseminated presentations to upper management as well as dealer partners on the state of portfolios.

Education

Business Management

Liberty University
Lynchburg, VA

Skills

  • Risk analysis
  • Feedback management
  • Coaching and mentoring
  • Excellent communication
  • Relationship management
  • Issue resolution
  • Operations management
  • Credit operations

Timeline

Dealer Relationship Manager

American Honda Finance Corporation
08.2016 - Current

Regional Training Specialist

American Honda Finance Corporation
04.2014 - 08.2016

Customer Service Manager

American Honda Finance Corporation
01.2012 - 04.2014

Sr. Credit Analyst

American Honda Finance Corporation
10.2008 - 12.2011

Business Management

Liberty University

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