Jason Runyon
Sallisaw
Summary
Dynamic Parts Representative and Service Technician at Riggs Caterpillar, adept in parts ordering and inventory management. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Successfully reduced costs by streamlining ordering processes, while maintaining high standards of safety and quality in equipment maintenance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Parts Representative / Service Technician
Riggs Caterpillar
Fort Smith
06.1996 - 05.2025
- Processed orders and maintained customer records.
- Verified accuracy of parts identification, pricing, and availability.
- Provided excellent customer service to ensure satisfaction and repeat business.
- Inspected returned items for damage or defects before restocking them.
- Monitored stock levels to ensure sufficient quantity of parts were available for customers.
- Developed relationships with vendors to facilitate ordering process.
- Coordinated delivery schedules to ensure timely arrival of parts.
- Identified opportunities to reduce cost through improved ordering processes.
- Researched and resolved customer inquiries regarding product availability, returns, exchanges.
- Tracked purchase orders to ensure that all components were received in a timely manner.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
- Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Tested repaired items to ensure functionality before returning them to customers.
- Inspected equipment for proper operation and safety hazards prior to use.
- Diagnosed problems and determined solutions for various customer issues.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Maintained accurate records of service calls, repairs, and parts used.
- Provided technical support to customers over the phone and in person.
- Troubleshot electrical circuits using schematics and diagrams.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Provided training on the safe usage of equipment when needed.
- Adhered to quality assurance procedures during every stage of the service process.
- Repaired faulty components such as motors, pumps, valves, switches.
- Resolved software-related issues by troubleshooting programs and applications.
- Conducted preventive maintenance on a variety of machines and systems.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Collaborated with team members to complete projects efficiently and effectively.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Examined previously completed work for accuracy.
- Reconditioned and repaired machine systems and components to return to operation.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.9,
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Created daily reports on sales activity and inventory status.
- Diesel and Natural Gas Experience
- 300, 3100, 3300, 3500, C9, C13, C15, C16
- Swing heads, Turbos, Cylinder Packs, Front Crank, Crack Seals, Dial-Ins.
Education
High School Diploma -
Gore Public Schools
Gore, OK05-1993
Some College (No Degree) - Diesel Mechanics
WyoTech
Laramie, WYSkills
- Parts ordering
- Inventory management
- Customer service
- Technical support
- Equipment maintenance
- Parts identification
- Problem solving
- Effective communication
- Attention to detail
- Relationship building
- Health and safety
- Stock control
- Returns processing
- Warehouse operations
- Shipping and receiving
- Parts cataloging
- Warranty administration
- Parts recommendation
- Warranty handling
- Shipping coordination
- Stock number and pricing data
- Performance tracking
- Replacement parts identification
- Problem-solving skills
Certification
- Gas 1 training
- Gas 2 training
- Tier 4 training
- G-3600 course
- Ariel Compression Training
- Defensive Driving
- MSHA Trainig
Timeline
Parts Representative / Service Technician
Riggs Caterpillar
06.1996 - 05.2025
High School Diploma -
Gore Public Schools
Some College (No Degree) - Diesel Mechanics
WyoTech
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