Jason Rutledge
Dora
Summary
A dynamic professional with a proven track record at Protective Life Corporation, adept in claims and critical thinking. Excelled in fostering client relationships and driving financial stability, achieving proper claims process and compliance. Skilled in team leadership and active listening, consistently transforming challenges into opportunities for growth and customer satisfaction.
Overview
2024
2024
years of professional experience
Work History
Claims Adjuster
Protective Life Corporation
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Lead Inspector
Diverified Inspections
06.2019 - 05.2023
- Identified areas for improvement in inspection procedures, contributing to the development of updated protocols.
- Developed strong relationships with regulatory agencies to ensure adherence to local, state, and federal regulations during inspections.
- Effectively resolved discrepancies found during inspections by working closely with relevant departments to implement corrective measures quickly.
Service Manager
Express Oil Change & Tire Engineers
05.2014 - 05.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
General Manager
Firestone Complete Auto
03.2006 - 04.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor - Psychology
University of Alabama At Birmingham
Birmingham, AL06.2001
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
Timeline
Lead Inspector
Diverified Inspections
06.2019 - 05.2023
Service Manager
Express Oil Change & Tire Engineers
05.2014 - 05.2023
General Manager
Firestone Complete Auto
03.2006 - 04.2014
Claims Adjuster
Protective Life Corporation
Bachelor - Psychology
University of Alabama At Birmingham
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