
Accomplished Director of Operations with extensive experience in strategic planning, program management, and logistics. Proven track record of driving operational excellence, optimizing processes, and enhancing team performance. Successfully mentored future leaders and achieved three promotions at UPS. Award-winning communicator and leader with Toastmasters International.
● Maintained workplace safety while owning hazardous materials response operations for 150 employees, prioritizing safety for staff and customers.
● Lowered Cost in the Department by 4% by implementing champions of auditory exercises.
● Ensured full compliance with FAA, DOT, TSA, and EPA for Worldport Operations.
● Oversaw hazardous materials disposal, PPE inventory, and vendor partnerships.
● Developed training programs to enhance team readiness and incident response effectiveness.
● Led 17 supervisors in healthcare logistics, ensuring compliance, efficiency, and service excellence.
● Boosted On-Time Performance by 1.5% through targeted initiatives.
● Built and transitioned a department to full operational support with scalable global solutions.
● Drove customer growth, scalability, and cost optimization while maintaining agility.
● Executed high-stress contingency plans impacting 1M+ packages nightly, ensuring continuity.
● Supervised business professionals, providing operational support for critical night shifts.
● Piloted and implemented decision support systems for UPS’s largest automated facility, enhancing operational efficiency.
● Oversaw 150+ employees and front-line supervisors across high-volume inbound, outbound, freight, and ramp operations.
● Validated payroll and conducted performance reviews for management staff.
● Directed cost, productivity, and service performance across multiple facility areas.
● Reduced injuries in inherited areas sometimes by as much as 40% annually.
● Coordinated operational efforts across 7 departments comprising 15 full-time supervisors, and 80+ front-line supervisors.
● Spearheaded training and mentorship for 33 new hires during Worldport Phase I-III expansion.
● Developed Master Operating Plan and led training for Operations Zone Coordinator positions.
● Built structured training programs and operating procedures aligned to performance goals.