Jason Salazar Gonzalez
Woodbury,NJ
Summary
Collaborative leader committed to fostering an engaged and empowering workplace culture through strong partnerships with colleagues. Proven ability to build and sustain meaningful relationships with a diverse range of stakeholders in dynamic, fast-paced environments. Highly motivated and passionate professional recognized for strong organizational skills and a results-driven work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Zaxbys
08.2025 - 12.2025
- Led operational strategies to enhance efficiency and productivity across multiple departments.
- Developed and implemented comprehensive business plans to drive revenue growth and market expansion.
- Oversaw budgeting processes, ensuring alignment with organizational goals and financial sustainability.
- Streamlined workflows, resulting in improved team collaboration & reduced operational costs.
- Managed budget implementations, training, schedules, & contract negotiations.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic & employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Call Center Captain
Kinetic Solar
12.2024 - 07.2025
- Managed high-volume inbound and outbound calls in English and Spanish, ensuring customer satisfaction.
- Became TOP appointment setter in the company within 90 days.
- Resolved customer inquiries efficiently, utilizing CRM software to track interactions and follow-ups.
- Trained new representatives on call handling techniques and company policies to enhance team performance.
- Developed scripts for common customer scenarios, improving communication consistency across the team.
- Collaborated with management to identify recurring issues and implement process improvements for service delivery.
- Led team meetings focused on sharing best practices and strategies for overcoming customer challenges effectively.
Assistant General Manager (AGM)
honeygrow
01.2022 - 06.2024
- Developed training programs to elevate staff performance and retention.
- Build and maintain relationships with suppliers, vendors, and customers
- Ensure compliance with health and safety regulations
- Handle customer complaints and resolve issues effectively
- Trained & mentored staff to improve performance & productivity while fostering a positive, collaborative work environment & promoting teamwork.
- Streamlined inventory management processes to reduce waste and improve accuracy.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Professional Cleaner
Knock out Cleaning
05.2020 - 01.2022
- Provided high-quality cleaning solutions for residential and commercial clients
- Executed a variety of cleaning tasks with attention to detail and efficiency
- Maintained professionalism and exceeded client expectations
Service Manager
Chipotle Mexican Grill
11.2016 - 04.2020
- Overseeing daily operations, leading teams to deliver exceptional customer service, and ensuring adherence to quality and safety standards
- Training and development, inventory management, and driving sales growth.
- Fostered a positive work environment, enhancing team morale and employee retention rates.
- Managed team performance, providing coaching to enhance service quality and efficiency.
Server
El manantial
10.2015 - 06.2017
- Consistently delivered accurate order-taking and prompt communication with kitchen staff to support smooth, high-quality service operations.
- Ensured order accuracy and quality compliance before delivery, contributing to customer satisfaction and service excellence.
- Ensured guest satisfaction through attentive service and prompt issue resolution.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Penn Foster - Homeschooling Program
ONlINE06.2019
Skills
- Cashiering (6 years)
- Food Preparation (6 years)
- Food Service (6 years)
- Cooking (6 years)
- Kitchen Experience (6 years)
- Cleaning Experience (5 years)
- Cash Handling (5 years)
- Order Picking (5 years)
- Restaurant Management (6 years)
- Budgeting (5 years)
- Inventory management (5 years)
- Leadership (5 years)
- Schedule management (5 years)
- Cost management (5 years)
- Efficient multi-tasker
- Business Operations Knowledge
- Sales Forecasting
- Adaptability
- Problem solving
- Organizational skills
Certification
ServSafe, 08/01/23, 08/01/28, The ServSafe certificate is a nationally recognized food safety certification program administered by the National Restaurant Association. It ensures that food service workers have the necessary knowledge and skills to handle food safely and prevent food-borne illnesses. The certificate is obtained by passing a rigorous exam that covers topics such as food safety regulations, proper food handling procedures, sanitation practices, and hazard analysis critical control points (HACCP).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Zaxbys
08.2025 - 12.2025
Call Center Captain
Kinetic Solar
12.2024 - 07.2025
Assistant General Manager (AGM)
honeygrow
01.2022 - 06.2024
Professional Cleaner
Knock out Cleaning
05.2020 - 01.2022
Service Manager
Chipotle Mexican Grill
11.2016 - 04.2020
Server
El manantial
10.2015 - 06.2017
High School Diploma -
Penn Foster - Homeschooling Program