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Hi, I’m
Jason Salser
Restaurant General Manager
Phoenix,AZ
Summary
Competent Restaurant General Manager bringing more than 10 years of food service and progressive leadership experience. Maintain budget controls and coverage needs to achieve business targets and provide high-quality customer service, and food. Build relationships with patrons and employees by applying basic Communication skills.
Overview
12
years of professional experience
Work History
Restaurants Of AmericaPhoenix, AZ
Restaurant General Manager
06.2017 - Current
Job overview
- Implemented innovative programs, including employee incentive programs to increase employee loyalty and reduce turnover
- Assessed program effectiveness and implemented improvements to increase quality of instruction
- Developed new and improved training programs focused on Heart of House, and Front of House
- Ensured completion of weekly schedules through strategic staffing streamlining to maintain payroll at 17%
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
- Motivated staff to perform at peak efficiency and quality
- Ensured accurate records and sufficient supplies by conducting bi-weekly inventories of food, beverages, glassware and other materials
- Ensured accurate records and sufficient supplies by conducting bi-weekly inventories of food, beverages, glassware and other materials
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
Restaurants Of AmericaPhoenix, AZ
Restaurant Manager
06.2016 - 06.2017
Job overview
- Led and directed team members on effective methods, operations and procedures
- Prepared for and executed new menu implementations
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reduced food cost by 2% and Variances by 1% by creating cost effective specials and staff sales contests to drive sales of these cost effective products
Fuego Bar and GrillTolleson, AZ
Bar Manager
12.2011 - 05.2016
Job overview
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Increased profits with enhanced inventory oversight and strategic pricing adjustments
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
Education
University of PhoenixTempe, AZ
Some College (No Degree) from Business Management
Everest Business CoachingAtlanta
Communication from Organizational Leadership
Poland Seminary High SchoolPoland, OH
High School Diploma
06.2004
Skills
- Staff scheduling
- Budgeting
- Inventory management
- Cost controls
- Cleanliness
- Communication
- Kitchen equipment operation and maintenance
- Conflict resolution
- Microsoft Office Suite
- Guest relations management
- Employee training
- Contract Negotiations
- Forecasting and planning
- Ordering and invoicing
- Customer-focused
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Excel
Paylocity
Aloha
Hot Schedules
NCR
Talentreef
Menulink
Timeline
Restaurant General Manager
Restaurants Of America
06.2017 - Current
Restaurant Manager
Restaurants Of America
06.2016 - 06.2017
Bar Manager
Fuego Bar and Grill
12.2011 - 05.2016
University of Phoenix
Some College (No Degree) from Business Management
Everest Business Coaching
Communication from Organizational Leadership
Poland Seminary High School
High School Diploma
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