Jason Sambroak
Fontana,CA
Summary
Seasoned leader offering 10+ years of experience in leadership positions. Well-versed in customer service practices and Windows, Excel, and Sage 100 use. Looking for a new job in a new city! Dedicated, loyal, driven employee who is eager to learn new tasks and share my knowledge.
Overview
28
28
years of professional experience
Work History
Customer Service and Sales Representative
Antop USA
Ontario, CA
02.2022 - Current
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
- Exceptional computer skills
- Selected correct products based on customer needs, product specifications and applicable regulations.
Operations Manager
Vega Helmets / Moto Helmets Plus
Las Vega, NV
06.2010 - 11.2021
- Monitor and evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Compare vendor prices and negotiate for optimal savings.
- Coordinate special projects and manage schedules.
- Establish efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of personnel and activities.
- Maintain computer and physical filing systems.
- Coach new hires on company processes while managing all employees to achieve maximum production.
- Source vendors for special project needs and negotiate contracts.
- Develope standard operating procedures for all employees.
Kitchen Manager
East Liverypool Motor Lodge
East Liverpool, OH
03.2005 - 05.2010
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Motivated staff to perform at peak efficiency and quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Helped general management develop prices based on inventory costs and portion sizes.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Coordinated and organized all restaurant inventory.
Sous Chef
Mountaineer Casino
Newell, WV
11.2001 - 03.2005
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Collaborated with staff members to create meals for large banquets.
- Acted as head chef when required to maintain continuity of service and quality.
- Mentored kitchen staff at all levels to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Planned and directed high-volume food preparation in fast-paced environment.
Line Cook
East Liverpool Motor Lodge
East Liverpool, OH
05.1996 - 11.2001
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Handled portion control activities according to specified instructions provided by chef.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Fast Food Team Member
Buddy's Burgers, Dunkin Donuts, & Baskin Robins
East Liverpool, OH
07.1995 - 05.1996
- Maintained clean, sanitized and well-organized food preparation zones.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed shift change tasks each day to keep store efficient and neat.
- Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Consistently provided friendly service to promote better customer engagement.
Education
High School Diploma -
Beaver Local High School
East Liverpool, OH05.1996
Skills
- Policy and Procedure Modification
- Sage 100
- Microsoft Office
- Training and Development
- Project Management
- Performance improvement
- Clear oral/written communication
- Excellent multi-tasking ability
Timeline
Customer Service and Sales Representative
Antop USA
02.2022 - Current
Operations Manager
Vega Helmets / Moto Helmets Plus
06.2010 - 11.2021
Kitchen Manager
East Liverypool Motor Lodge
03.2005 - 05.2010
Sous Chef
Mountaineer Casino
11.2001 - 03.2005
Line Cook
East Liverpool Motor Lodge
05.1996 - 11.2001
Fast Food Team Member
Buddy's Burgers, Dunkin Donuts, & Baskin Robins
07.1995 - 05.1996
High School Diploma -
Beaver Local High School
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