Jason Samletzka
Maricopa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Guest Service Specialist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Guest Service Coordinator
Gila River Resorts & Casinos
2021.06 - Current
- Self-motivated, with strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Maintained "Spotlight Award" now called "Moment Maker Award", responded to Guest Service Inbox emails, overseen User Reviews through ReplyPro, and collected G.E.T. Heard comment cards from all properties to send over to General Managers.
Front Desk Guest Service Agent
Gila River Resorts & Casinos
2019.04 - 2021.06
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Enforced policies and procedures to increase efficiency.
- Conducted regular inventory checks of front desk supplies, ordering new items as needed to maintain adequate stock levels and ensure seamless daily operations.
- Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
Housekeeping Room Attendant
Gila River Resorts & Casinos
2018.10 - 2019.04
- Ensured proper usage and maintenance of equipment, prolonging its lifespan while reducing repair costs.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
Host
EVO
2017.11 - 2018.10
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
Education
Associate of Arts - Graphic Design
Central Arizona College
Coolidge, AZ05.2026
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ05.2019
High School Diploma -
Blue Ridge High School
Pinetop-Lakeside, AZ05.2013
Skills
- Clerical Support
- Flexible and Adaptable
- Project Planning
- Excellent Communication
- Teamwork and Collaboration
- Friendly, Positive Attitude
Timeline
Guest Service Coordinator
Gila River Resorts & Casinos
2021.06 - Current
Front Desk Guest Service Agent
Gila River Resorts & Casinos
2019.04 - 2021.06
Housekeeping Room Attendant
Gila River Resorts & Casinos
2018.10 - 2019.04
Host
EVO
2017.11 - 2018.10
Associate of Arts - Graphic Design
Central Arizona College
Bachelor of Arts - Communications
Arizona State University
High School Diploma -
Blue Ridge High School
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