Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jason Samudio

Jacksonville

Summary

Experienced Licensed Alcohol and Drug Counselor with a strong track record of compliance and professional development since 2018. Proven sales skills developed over a decade in the flag industry, effectively serving diverse customer bases. Currently pursuing new opportunities in Jacksonville, FL, to apply counseling and sales experience in a meaningful way.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Representative/ Sales

J&K Flags
Jacksonville
01.2005 - Current
  • Resolved customer complaints with empathy, increasing loyalty and driving repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and delivering accurate information.
  • Acquired in-depth product knowledge to offer personalized recommendations that aligned with customer needs.
  • Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
  • Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
  • Addressed customer inquiries on products, services, and company information, ensuring clarity and understanding.
  • Worked with team members to create and implement best practices for delivering consistent customer service.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Drug and Alcohol Counselor

Summit Intergrated Services
Plymouth
08.2024 - 04.2025
  • Cultivated professional relationships with referral sources, enhancing collaboration with courts, probation officers, hospitals, social service agencies, and community organizations.
  • Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
  • Facilitated access to essential resources by providing referrals for medical care and housing assistance, supporting clients' recovery journeys.
  • Conducted assessments to determine the level of addiction, identify mental health disorders, and develop a plan for recovery.
  • Created culturally competent interventions to effectively address the unique needs of diverse populations, promoting inclusive recovery strategies.

Counselor

The Haven
12.2021 - 12.2023
  • Covered all scheduled shifts as the night-group substance counselor Monday – Thursday 6:00pm-9:00pm.
  • Met with all clients on a weekly basis for 1-hour individual counseling sessions.
  • Conducted Rule 25 assessments and oriented clients to IOP evening program, clarifying expectations to facilitate successful engagement in treatment.
  • Built collaborative relationships with county probation agents and child protection service workers in Washington, Ramsey, Hennepin, and Scott Counties to enhance client support and communication.
  • Adapted to transitional period during company sale, ensuring continuity of services and support for clients.

Counselor

Evergreen Recovery
07.2021 - 12.2021
  • Facilitated PM IOP groups 5 nights a week, delivering chemical health education and fostering a supportive environment for peer sharing.
  • Created treatment plans for each of my clients. Met weekly with clients individually to update treatment plans.
  • Performed Rule 25 assessments. Used diagnostic tool to assess the severity of their substance use disorder.
  • Collaborated with licensed staff in harm-reduction facility to enhance client care strategies.
  • Shared insights on 16-client caseload during weekly staff meetings to inform treatment approaches.

Counselor

Northstar Regional
12.2019 - 05.2021
  • Delivered intensive outpatient treatment for chemical and gambling addiction, facilitated continuing care and relapse prevention groups, conducted Rule 25 assessments, and crafted discharge summaries while maintaining professional relationships with clients and providing ongoing care resources.
  • Established partnerships with CPS, probation officers, and attorneys to provide weekly updates on clients' progress.
  • Identified local resources for clients' needs.

Nystrom and Associates
01.2019 - 10.2019
  • Completed Rule 25 assessments and referred to appropriate level of care.
  • Oriented new clients to the IOP program.
  • Developed and supported clients in developing personal treatment plans, Relapse Prevention Plans, and after-care planning.
  • Developed group lessons and activities for client education and group process of a 12-step program for men and women.

Education

First Responder - CPR First Aid Certification

Red Cross
Minneapolis, MN
01-2025

Bachelor of Science - Drug and Alcohol Counseling

Metropolitan University
St. Paul MN
12-2018

Associate in Arts Degree - Drug and Alcohol Counseling

Normandale Community College
12-2014

Skills

  • Customer support
  • Customer engagement
  • Customer retention
  • Account management
  • Lead generation
  • Sales strategy
  • Follow-up strategies
  • Outbound outreach
  • Needs assessment
  • Product knowledge
  • Market analysis
  • Quality assurance
  • Conflict resolution
  • Group facilitation
  • Client relationship

Certification

Alcohol and Drug Counselor – License Number 305317 (2018)

Timeline

Drug and Alcohol Counselor

Summit Intergrated Services
08.2024 - 04.2025

Counselor

The Haven
12.2021 - 12.2023

Counselor

Evergreen Recovery
07.2021 - 12.2021

Counselor

Northstar Regional
12.2019 - 05.2021

Nystrom and Associates
01.2019 - 10.2019

Customer Service Representative/ Sales

J&K Flags
01.2005 - Current

First Responder - CPR First Aid Certification

Red Cross

Bachelor of Science - Drug and Alcohol Counseling

Metropolitan University

Associate in Arts Degree - Drug and Alcohol Counseling

Normandale Community College
Jason Samudio