Jason Samudio
Jacksonville
Summary
Experienced Licensed Alcohol and Drug Counselor with a strong track record of compliance and professional development since 2018. Proven sales skills developed over a decade in the flag industry, effectively serving diverse customer bases. Currently pursuing new opportunities in Jacksonville, FL, to apply counseling and sales experience in a meaningful way.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Sales
J&K Flags
Jacksonville
01.2005 - Current
- Resolved customer complaints with empathy, increasing loyalty and driving repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and delivering accurate information.
- Acquired in-depth product knowledge to offer personalized recommendations that aligned with customer needs.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Addressed customer inquiries on products, services, and company information, ensuring clarity and understanding.
- Worked with team members to create and implement best practices for delivering consistent customer service.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Drug and Alcohol Counselor
Summit Intergrated Services
Plymouth
08.2024 - 04.2025
- Cultivated professional relationships with referral sources, enhancing collaboration with courts, probation officers, hospitals, social service agencies, and community organizations.
- Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
- Facilitated access to essential resources by providing referrals for medical care and housing assistance, supporting clients' recovery journeys.
- Conducted assessments to determine the level of addiction, identify mental health disorders, and develop a plan for recovery.
- Created culturally competent interventions to effectively address the unique needs of diverse populations, promoting inclusive recovery strategies.
Counselor
The Haven
12.2021 - 12.2023
- Covered all scheduled shifts as the night-group substance counselor Monday – Thursday 6:00pm-9:00pm.
- Met with all clients on a weekly basis for 1-hour individual counseling sessions.
- Conducted Rule 25 assessments and oriented clients to IOP evening program, clarifying expectations to facilitate successful engagement in treatment.
- Built collaborative relationships with county probation agents and child protection service workers in Washington, Ramsey, Hennepin, and Scott Counties to enhance client support and communication.
- Adapted to transitional period during company sale, ensuring continuity of services and support for clients.
Counselor
Evergreen Recovery
07.2021 - 12.2021
- Facilitated PM IOP groups 5 nights a week, delivering chemical health education and fostering a supportive environment for peer sharing.
- Created treatment plans for each of my clients. Met weekly with clients individually to update treatment plans.
- Performed Rule 25 assessments. Used diagnostic tool to assess the severity of their substance use disorder.
- Collaborated with licensed staff in harm-reduction facility to enhance client care strategies.
- Shared insights on 16-client caseload during weekly staff meetings to inform treatment approaches.
Counselor
Northstar Regional
12.2019 - 05.2021
- Delivered intensive outpatient treatment for chemical and gambling addiction, facilitated continuing care and relapse prevention groups, conducted Rule 25 assessments, and crafted discharge summaries while maintaining professional relationships with clients and providing ongoing care resources.
- Established partnerships with CPS, probation officers, and attorneys to provide weekly updates on clients' progress.
- Identified local resources for clients' needs.
Nystrom and Associates
01.2019 - 10.2019
- Completed Rule 25 assessments and referred to appropriate level of care.
- Oriented new clients to the IOP program.
- Developed and supported clients in developing personal treatment plans, Relapse Prevention Plans, and after-care planning.
- Developed group lessons and activities for client education and group process of a 12-step program for men and women.
Education
First Responder - CPR First Aid Certification
Red Cross
Minneapolis, MN01-2025
Bachelor of Science - Drug and Alcohol Counseling
Metropolitan University
St. Paul MN12-2018
Associate in Arts Degree - Drug and Alcohol Counseling
Normandale Community College
12-2014
Skills
- Customer support
- Customer engagement
- Customer retention
- Account management
- Lead generation
- Sales strategy
- Follow-up strategies
- Outbound outreach
- Needs assessment
- Product knowledge
- Market analysis
- Quality assurance
- Conflict resolution
- Group facilitation
- Client relationship
Certification
Alcohol and Drug Counselor – License Number 305317 (2018)
Timeline
Drug and Alcohol Counselor
Summit Intergrated Services
08.2024 - 04.2025
Counselor
The Haven
12.2021 - 12.2023
Counselor
Evergreen Recovery
07.2021 - 12.2021
Counselor
Northstar Regional
12.2019 - 05.2021
Nystrom and Associates
01.2019 - 10.2019
Customer Service Representative/ Sales
J&K Flags
01.2005 - Current
First Responder - CPR First Aid Certification
Red Cross
Bachelor of Science - Drug and Alcohol Counseling
Metropolitan University
Associate in Arts Degree - Drug and Alcohol Counseling
Normandale Community College