Jason Santiago
Port Orange
Summary
Dynamic Flight Operations Agent at Embry Riddle Aeronautical University, skilled in flight scheduling and safety procedures. Enhanced operational efficiency through effective teamwork and problem-solving, ensuring compliance with FAA regulations. Recognized for exceptional customer service during irregular operations, fostering strong relationships with crew members and promoting a collaborative environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Operations Agent
Embry Riddle Aeronautical University
04.2022 - 03.2025
- Streamlined communication between various departments, fostering a collaborative environment for smooth flight operations.
- Maintained strict compliance with FAA regulations through diligent monitoring of operational procedures and documentation.
- Developed strong working relationships with crew members, fostering a sense of teamwork and mutual respect to facilitate smooth operations.
- Ensured timely departures and arrivals by effectively coordinating with crew members, ground personnel, and other relevant parties.
- Provided exceptional customer service during irregular operations, offering assistance to affected passengers with professionalism and empathy.
Supervisor/Quality Assurance Inspector
HES Facilities Services
03.2017 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
Day Porter
GCA Educational Services
06.2015 - 02.2017
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Communicated with coworkers and managers about completed duties.
- Assisted in event setup and breakdown, ensuring smooth transitions between activities.
- Fostered positive relationships with building tenants through professional demeanor and attentive service.
Education
GED -
Daytona Beach Community College
Daytona Beach, FL04-1994
Skills
- Safety procedures
- Ground operations
- Flight planning
- Weather monitoring
- Flight scheduling
- Dispatching
- Teamwork
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Team collaboration
- Adaptability and flexibility
Certification
Aircraft Dispatch License
Safe Driving Record
Timeline
Flight Operations Agent
Embry Riddle Aeronautical University
04.2022 - 03.2025
Supervisor/Quality Assurance Inspector
HES Facilities Services
03.2017 - 03.2025
Day Porter
GCA Educational Services
06.2015 - 02.2017
GED -
Daytona Beach Community College
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