Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jason Sarmiento

Miami,FL

Summary

Throughout the years of working in retail i've come to learn many attributes that has helped me successfully fulfill all requirements requested by my employers. From the very first place of employment to all other places of employment, i've learn the ways of customer service as well as team bonding skills. The most challenging part of the retail business has been the learning process to get to this point. Not only has retail taught me how to perform under pressure but it has also taught me how to manage situations in real life with the correct communicational skills. I am determined in any line of work to perform at my absolute best and my absolute hardest to successfully complete any task brought onto me.

Overview

3
3
years of professional experience

Work History

Key Holder

Cotton On Group
08.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Key Holder

Cotton On Kids
02.2024 - 08.2024
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Sales Lead

Journeys Shoes
10.2023 - 02.2024
  • Improved customer satisfaction by providing timely and efficient retail support services.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Managed retail store communications, ensuring consistent messaging across all channels.
  • Managed time efficiently in order to complete all tasks within deadlines.

Sales Associate

Journeys Kidz
08.2023 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Brand Leader

Abercrombie & Fitch Kids
04.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

Southwest Miami Senior Highschool
Miami, FL
05-2024

Skills

  • Customer service
  • Cash handling accuracy
  • Training and mentoring
  • Organizational Skills
  • Team Collaboration
  • Customer Complaint Resolution
  • Bank deposits
  • Daily reporting
  • Opening and closing coordination

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Long-Distance Running
  • High-Intensity Training
  • Swimming

Timeline

Key Holder

Cotton On Group
08.2024 - Current

Key Holder

Cotton On Kids
02.2024 - 08.2024

Sales Lead

Journeys Shoes
10.2023 - 02.2024

Sales Associate

Journeys Kidz
08.2023 - 10.2023

Brand Leader

Abercrombie & Fitch Kids
04.2022 - 04.2023

Southwest Miami Senior Highschool