Jason Schmeling
Milwaukee,WI
Summary
Dedicated and adaptable professional with a positive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Engages customers with strategic approaches and builds trust and loyalty to drive sales and retention. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Territory Account Manager
Crisis Prevention Institute
Milwaukee, WI
04.2020 - 02.2024
- Managed a high-volume book of business by coordinating training programs, conducting needs assessments, and developing tailored solutions for clients.
- Achieved high levels of customer satisfaction and retention through strong relationship management, prompt resolution of issues, and the implementation of strategic account plans.
- Surpassed sales goals by 13-21% each year by implementing successful lead generation strategies, efficiently managing pipelines, and maximizing upselling potential.
- Leveraged data analytics to identify customer trends, optimize sales strategies, and measure performance.
- Assisted customers in resolving product or service issues quickly and efficiently.
- Took a proactive approach in staying informed about industry compliance and regulations, seeking valuable insights.
- Developed and implemented sales strategies to increase market share in assigned territories.
- Cultivated and sustained relationships with key decision-makers.
- Provided exceptional after-sales support to ensure high levels of customer satisfaction.
Sales Associate
Crisis Prevention Institute
Milwaukee, WI
05.2019 - 04.2020
- Developed strong sales and customer service skills by managing a high volume of inbound leads and providing exceptional support.
- Contributed to sales growth through identifying customer needs, promoting products, and successfully closing deals.
- Built strong relationships with customers and internal stakeholders to ensure seamless operations.
- Successfully promoted CPI training programs and products, resulting in increased program attendance.
- Served as the primary point of contact for customers in unassigned territories, delivering exceptional service and support.
- Initiated contact with new leads to identify training needs and proposed tailored solutions, collaborating closely with Territory Account Managers.
- Coordinated with decision-makers to gather pre-training data and manage logistics for facility-based programs, ensuring seamless execution.
- Took charge of all pre and post-program documentation to ensure smooth execution of programs.
- Provided ongoing support to existing accounts, offering innovative solutions for their evolving training requirements and specialized program enhancements.
Inbound Call Center Representative
Henry Schein Dental
West Allis, WI
11.2015 - 05.2019
- Resolved complex customer inquiries regarding orders, billing, and product information to deliver exceptional customer service
- Successfully resolved issues through effective troubleshooting and innovative problem-solving techniques
- Established positive connections with customers and field representatives, resulting in increased loyalty and satisfaction
- Efficiently entered new customer information into the CRM system (Siebel), ensuring accurate and up-to-date records.
- Communicated with manufacturers to obtain warranty information and product details to address customer inquiries effectively.
- Assisted Field Representatives in completing product conversions from competitors, contributing to business growth, and customer retention.
- Managed order cancellations and back-order cancellations promptly and professionally, minimizing disruptions and ensuring customer satisfaction.
- Stay informed about promotional programs, competitive products, and merchandising practices to provide knowledgeable assistance to customers.
- Worked closely with Field Representatives to maximize gross profit through price adjustments, while ensuring customer satisfaction goals were met.
Assistant Store Manager
Vitamin Shoppe
Wauwatosa, WI
12.2012 - 11.2015
- Developed high-performing sales team through clear goal-setting, training, and coaching
- Improved store performance through effective inventory management, sales promotions, and customer service initiatives.
- Demonstrated strong leadership skills by taking charge in the absence of the Store Manager and maintaining store operations.
- Built strong relationships with customers and the local community to drive sales and loyalty.
- Streamlined workflow by creating a comprehensive schedule for employee task completion
- Implemented strategies for organizing and executing sales promotions and merchandising in accordance with prevailing trends.
- Participated in the interview and selection process of potential health enthusiast candidates.
- Developed reciprocal partnerships with local personal trainers and sales representatives to enhance marketing and sales.
Education
Certification - Fitness Specialist
Wisconsin County Technical College
Pewaukee, WIHigh School Diploma - General Studies
Wisconsin Lutheran High School
Milwaukee, WISkills
- Client-Centric Mindset
- Strategic Planning
- Communication
- Problem-Solving
- Pipeline Generation & Management
- Business Management & Growth
- Relationship Building
- Sales Development
- Resilience & Flexibility
- CRM Tracking
- Opportunities Identification
- Analytical Skills
- Client Relationship Management
- Crisis Management
Accomplishments
- Earned Top Instructor Certification Program (ICP) Sales in 2023
- Winner's Circle 2023 (113% to quota)
- Winner's Circle 2021 (121% to quota)
Affiliations
- CrossFit Enthusiast
- Dog Dad
- Human Dad
Timeline
Territory Account Manager
Crisis Prevention Institute
04.2020 - 02.2024
Sales Associate
Crisis Prevention Institute
05.2019 - 04.2020
Inbound Call Center Representative
Henry Schein Dental
11.2015 - 05.2019
Assistant Store Manager
Vitamin Shoppe
12.2012 - 11.2015
Certification - Fitness Specialist
Wisconsin County Technical College
High School Diploma - General Studies
Wisconsin Lutheran High School
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