Assigned training courses to all new Team Members.
Assigned training courses to all Team Members prior to seasonal menu additions.
Mentored and led Trainers.
Proficient at all essential positions at Front and Back of House.
Conducted food safety checks.
Member of Lead Team
Local Operations Manager
Vacasa
01.2021 - 05.2021
Managed 30 vacation properties.
Hired, trained and supervised staff.
Scheduled and supervised contractors to make repairs.
Conducted inspections on all properties prior to guest arrival.
Onboarded new properties and worked with other departments to ensure process was seamless.
Utilized maintenance staff to conduct repairs and to respond to emergencies.
Met with prospective owners to discuss revenue potential and to recommend changes, repairs and upgrades to their properties.
Resolved guest conflicts.
Met and maintained company standards and metrics.
Construction Site Superintendent
Lavender & Associates
10.2018 - 07.2019
Supervised staff and sub contractors to assure tasks were completed on time.
Conducted repairs/tasks related to painting, drywall repair and carpentry.
Managed logistics of supplies to construction site/warehouse.
Submitted weekly reports to project manager regarding progress of project and tasks to be completed the following week.
Communicated with owners on space closures and any impact to their operations.
Assistant Director, Recreation Facilities
Georgia Southern University, CRI
01.2017 - 10.2018
Responsible for managing physical operations of 215,000 square foot Recreation Activity Center (RAC) and 70 acre MC Anderson Park to include 22 acres of sports fields.
Managed departmental asset control/inventory records to include surplus of equipment, computers and vehicle inventories.
Planned, managed, and evaluated $100,000 maintenance budget.
Managed operation’s purchasing and reconciling process.
Utilized purchasing trends to forecast future budgets.
Administered and developed policies and procedures for facility security and systems including electronic access control, key management system, Fireworks door security systems.
Served as liaison with Facilities Planning & Design/Physical Plant on all indoor and outdoor projects in the RAC and on the MC Anderson Park to include custodial support and landscaping operations.
Planned and facilitated weekly, monthly, and yearly building maintenance tasks and renovation projects.
Hired, trained, developed, and supervised 1 full-time Building Supervisor and 12 student employees.
Approve time cards and scheduled/led monthly staff meetings.
Assisted with identification, prioritization and execution of projects, developed project scope, needed resources and timelines to complete projects.
Responsible for managing service contracts for multiple vendors to include aquatic facility pump operations, scoreboards, and audio/visual systems.
Made plumbing, electrical and mechanical repairs in aquatic center pump room.
Developed for review and approval, any pertinent department/program area policies, procedures, and operations manuals.
First responder for all AV and IT issues and coordinated repairs as needed.
Trained multiple program areas within the department on how to use our operations and access control software program, RecTrac 3.1.
Developed and facilitated semester and annual facility audit process for department.
Developed goals, objectives and outcomes for program area.
Developed 3 year plan for program area.
Member of executive team and departments’ Risk Management committee.
Facility Coordinator, Physical Operations
Georgia Southern University, CRI
06.2011 - 12.2016
Responsible for managing physical operations of 215,000 square foot Recreation Activity Center (RAC) and 70 acre MC Anderson Park to include 22 acres of sports fields.
Planned, managed, and evaluated $100,000 maintenance budget.
Managed operation’s purchasing and reconciling process.
Utilized purchasing trends to forecast future budgets.
Administered and developed policies and procedures for facility security and systems including electronic access control, key management system, Fireworks door security systems.
Served as liaison with Facilities Planning & Design/Physical Plant on all indoor and outdoor projects in the RAC and on the MC Anderson Park to include custodial support and landscaping operations.
Planned and facilitated weekly, monthly, and yearly building maintenance tasks and renovation projects.
Hired, trained, developed, and supervised 1 full-time Building Supervisor and 10-12 student employees.
Approve time cards and scheduled/led monthly staff meetings.
Assisted with identification, prioritization and execution of projects, developed project scope, needed resources and timelines to complete projects.
Responsible for managing service contracts for multiple vendors to include aquatic facility pump operations, scoreboards, and audio/visual systems.
Designed and implemented departmental work order system.
Made plumbing, electrical and mechanical repairs in aquatic center pump room.
Developed for review and approval, any pertinent department/program area policies, procedures, and operations manuals.
Provided AV training for staff and AV support for all events.
First responder for all AV and IT issues and coordinated repairs as needed.
Developed and facilitated semester and annual facility audit process for department.
Developed goals, objectives and outcomes for program area.
Developed 3 year plan for program area.
Facility Maintenance Coordinator
Georgia Southern University, CRI
08.2009 - 06.2011
Hired, trained, supervised and evaluated and 10 Maintenance Assistants.
Facilitated and coordinated daily maintenance issues for a 215,000 sq ft recreation facility and 70-acre outdoor park.
Managed and organized facility maintenance request log.
Scheduled maintenance repairs through Physical Plant.
Assisted Facility Management Team with internal and external projects.
Coordinated semester and annual maintenance projects.
Assisted and provided guidance for outdoor reservations and events.
Responsible for troubleshooting and maintaining the mechanical and chemical systems in the aquatics facility.
Made plumbing, electrical and mechanical repairs in the aquatic center pump room.
Aquatics Graduate Assistant
Georgia Southern University, CRI
07.2007 - 08.2009
Recruited, hired, trained, and evaluated a student staff of 25 lifeguards and swim instructors.
Developed and implemented a swim fitness incentive program, which had an enrollment of 90+ participants for two consecutive years.
Assisted in program evaluation in order to revise policies and procedures.
Managed daily aquatics facility activities, including correspondence with student staff and aquatic facility patrons.
Managed and maintained an indoor & outdoor aquatics facility including water chemistry, filtration and cleanliness.
Made plumbing, electrical and mechanical repairs in aquatic center pump room.
Led monthly staff meetings and semester in-service training sessions.
Assisted with CRI special events (Homecoming Pep Rally and concert featuring OAR) and performed other duties as assigned.
Mentored Aquatics Team Leaders.
Facilities Intern
Georgia Southern University, CRI
01.2007 - 06.2007
Purchased equipment and supplies essential to daily operations.
Processed reservation requests.
Developed Special Event Staff manual.
Analyzed and enforced operating policies and procedures.
Assisted in coordination of department special event setup operations.
Served as special event supervisor in more than 15 events.
Assisted in recruitment, hiring, training, supervision and evaluation of student employees.
Utilized RecTrac software to aid in efficient facility management.
Assistant Deli Manager
The Fresh Market
03.2004 - 07.2004
Trained and managed 5 employees.
Coordinated opening and closing tasks.
Tended to needs of our customers.
Dental Assistant/Petty Officer 3rd
United States Coast Guard
04.2000 - 04.2004
Maintained inventory and budgeted supplies in excess of $43,000.
Maintained sterilization program for entire clinic which resulted in current use of my techniques in multiple Coast Guards clinics.
Managed DENCAS system which consisted of 1,950 active duty personnel and reservist dental readiness and were accurately documented.
Attended ADEC dental equipment maintenance course, resulting in improved equipment availability and annual maintenance cost savings in excess of $6,000.
Volunteered multiple weekends to help in rapid deployment of 200 reservists for Operation Enduring Freedom, Liberty Shield, and Iraqi Freedom.
Member of base Color Guard Team (participated in 12 color guard events).
Education
Master of Science - Sport Management
Georgia Southern University
Statesboro, GA
05.2009
Bachelor of Science - Sport Management/Minor in Business
Georgia Southern University
Statesboro, GA
05.2007
Skills
Scheduling and Coordination
Project Management
Employee Timesheet Processing
Effective Customer Service
Maintenance and Repair Management
Facility Improvement
Budgetary Reviews
Additional Information
Awards & Recognitions:
Vice President Citation Award, Division of Student Affairs- Georgia Southern University (2017)
Coast Guard Achievement Award, United States Coast Guard (2004)
Health Services Technician of the Quarter, United States Coast Guard (2002 and 2003)
Timeline
Training Coordinator
Chick-fil-A
09.2022 - 06.2023
Local Operations Manager
Vacasa
01.2021 - 05.2021
Construction Site Superintendent
Lavender & Associates
10.2018 - 07.2019
Assistant Director, Recreation Facilities
Georgia Southern University, CRI
01.2017 - 10.2018
Facility Coordinator, Physical Operations
Georgia Southern University, CRI
06.2011 - 12.2016
Facility Maintenance Coordinator
Georgia Southern University, CRI
08.2009 - 06.2011
Aquatics Graduate Assistant
Georgia Southern University, CRI
07.2007 - 08.2009
Facilities Intern
Georgia Southern University, CRI
01.2007 - 06.2007
Assistant Deli Manager
The Fresh Market
03.2004 - 07.2004
Dental Assistant/Petty Officer 3rd
United States Coast Guard
04.2000 - 04.2004
Master of Science - Sport Management
Georgia Southern University
Bachelor of Science - Sport Management/Minor in Business