Jason Schnurstein
South Line Fire
Cheektowaga,NY
3
years of professional experience
Customer Service Lead with experience in front-end supervision and daily store support. Skilled in customer service, teamwork, and critical decision-making. Known for training new cashiers, resolving concerns quickly, and helping maintain efficient checkout operations.
Work History
Customer Service Lead
2 Years 11 Months- Resolved customer concerns promptly while protecting satisfaction and store service standards.
- Supervised front-end associates to maintain efficient checkout and customer service operations.
- Trained new cashiers on register procedures, payment handling, and service expectations.
- Monitored cash drawer accuracy and followed reconciliation procedures for daily transactions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Communicated with department leaders to support smooth front-end workflow and issue resolution.
Volunteer Firefighter
1 Year- Responded to emergency incidents, executing fire suppression, rescue, and scene stabilization procedures.
- Operated hoses, nozzles, ladders, and breathing apparatus during high-risk fireground assignments.
- Conducted apparatus, equipment, and protective gear inspections to ensure operational readiness.
- Assisted with medical aid, patient support, and incident documentation during emergency calls.
Education
High School Diploma
Skills
Analytical skills
Problem resolution
Critical decision-making skills
Team collaboration
Customer support techniques
CPR and first aid
Timeline
Volunteer Firefighter
South Line Fire
10.2025 - CurrentRead More
Customer Service Lead
Tops Friendly Markets
11.2023 - CurrentRead More
West Seneca East
High School Diploma
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