Jason Schofield
King of Prussia,PA
Summary
Reliable Operations Manager with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Overview
7
7
years of professional experience
Work History
Training Operations Manager
Target
Logan Township, NJ
02.2023 - Current
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Designed training schedules for new and existing employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Analyzed training needs to develop new programs or modify and improve existing.
- Produced reports and maintained training documents to support training activities.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Implemented building-wide initiative to increase new hire retention
Outbound Operations Manager
Target, Inc
Logan, NJ
03.2022 - 02.2023
- Lead and piloted rebin process change, improving workflow for team members and reducing impacts of the bottleneck in the department along with reducing significant safety risks associated with old process
- Lead team through the largest volume day in the history of company fulfillment of 28,000 units in one shift
- Trained 4 new trainers, 2 lead warehouse workers and 6 operations managers
- Developed shipping dock safety procedure for trailer audits and trailer audit process that reduced the chance for significant injury in an area with a history of injuries previously
- Implemented outbound safety procedure to reduce potential injuries related to cart callouts, saw MOM improvement of 10
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Identified opportunities to reduce cost and improve productivity.
- Experienced with Warehouse Management Systems
Inbound Area Manager
Amazon.com Inc
Wilmington, DE
12.2020 - 03.2022
- Successfully launched two separate fulfillment centers, one in Cranbury, NJ and one in Wilmington, DE
- Perform prior-day, present-day, and future-day planning of units and workflow up to 125k units per shift with a headcount of upwards of 120 associates, with a record of 145k processed units in a shift
- Improved decant productivity numbers at a steady rate of 25% MoM through process improvements and targeted coachings of associates in a struggling department in Wilmington, with individual productivity increases as high as 150%
- Improved total inbound TPH by 15% within first 3 months, and an additional 10% in the following 2 months, through flow control improvements Cranbury, which was shared across all 4 shifts and grew the department as a whole
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
Learning Coordinator
Amazon.com Inc
Cranbury, NJ
08.2020 - 12.2020
- Foresee and own launch of learning department in new facility, including creating and managing onboarding plan, determining new hire volume and allocation, and managing away team needs such as ambassador placement and transfer requirements
- Successfully onboarded over 100 new associates and HITS transfers, as well as oversee an additional 100 away team members, since site launch on 9/29
- Develop learning department resources, including kindle access groups, learning wiki page, and site-wide ticketing cadence
- Identify and develop 20 ambassadors, who are responsible for training all new hires and delivering retrains to current associates
- Develop site-wide safety initiative that enables associates easier access to lanyard attachments, increasing percentage of associate compliance and ensuring associate safety while at heights of greater than 50 feet
Learning Trainer
Amazon.com Inc
Robbinsville, NJ
10.2019 - 08.2020
- Own and execute onboarding and training needs to support operations, resulting in successfully onboarding 1,328 nightshift AA’s from September – December to the site, and an additional 1,500 from January – August while ensuring AA and ambassador safety through the Covid Pandemic through various precautions
- Site POC for ICQA and Learning partnership
- Facilitated rollout of quality intervention program for top offending AA’s across Pick PEI and Stow Multiple Events, leading to a 5% increase MoM in Pick Error Indicator DPMO and 7% improvement in ME DPMO from January – February, with continued improvements since the initial implementation
- Trained peers across dayshift Learning team to implement program across all four shifts
- Improved upon and implemented quality improvements to training materials across various processes within ICQA, and worked closely with operations to standardize indirect work and functions for the department
- Developed and trained 35 nightshift Ambassadors into Learning department from November - August
- Liaison between network rollouts and site execution for Pick in-app training onboarding changes – trained Pick ambassadors in updated process and provided network with revisions for the program
- Conducted employee training sessions for process-specific tasks.
Picker
Amazon Inc
Robbinsville, NJ
04.2019 - 10.2019
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Store Captain
Target Inc
Howell, NJ
06.2018 - 05.2019
- Oversaw a team of 12 ship from store associates, ensuring that customer orders were picked, packed, and shipped out prior to delivery deadlines
- Delivered timely and actionable feedback to full time and seasonal associates regarding performance and quality on a daily basis
- Partner with store leadership in order to deep dive weekly performance metrics
- Led the team on Black Friday, delivering a store record of 3500 items shipped to customers over a 10 hour period
- Implemented a store-wide battery label initiative, leading to safer packaging for associates, carriers, and customers
4th Grade Math and Science Teacher
Capitol Heights Elementary School
Capitol Heights, MD
07.2017 - 06.2018
- Brought a class of 2nd grade level students up to their expected 4th grade level proficiency in one school year and engaged a class of top performing students to exceed their 4th grade level to a 6th grade proficiency
- Developed a weekly communication method that was adopted across the 4th and 5th grade
- Promoted student growth in mathematics through the use of multiple teaching methodologies, including art, music, and science
- Tracked and analyzed student data in order to develop efficient and targeted lessons designed to improve student performance and engagement in areas of need
- Partnered in a dual language science class, worked with a team of 5 teachers to develop and deliver Spanish and English co-taught lessons
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Taught various kinds of math at standard, remedial and advanced levels.
Education
Bachelor of Arts - Elementary Education
University of Maryland College Park
05.2017
Associate of Arts - Communication
College of Southern Maryland
01.2014
Skills
- Warehouse Safety
- Interdepartmental Collaboration
- Data Interpretation
- Time Management
- Logistics and Supply Chain Software
- Workforce Management
- Schedule Management
- Detail-Oriented
- Critical Thinking
- Warehouse Safety Programs
- Verbal and Written Communication
- Analytic Tools and Methods
- Emergency Operating Procedures
- Process Monitoring
- Worker Supervision
- Decision Making
Timeline
Training Operations Manager
Target
02.2023 - Current
Outbound Operations Manager
Target, Inc
03.2022 - 02.2023
Inbound Area Manager
Amazon.com Inc
12.2020 - 03.2022
Learning Coordinator
Amazon.com Inc
08.2020 - 12.2020
Learning Trainer
Amazon.com Inc
10.2019 - 08.2020
Picker
Amazon Inc
04.2019 - 10.2019
Store Captain
Target Inc
06.2018 - 05.2019
4th Grade Math and Science Teacher
Capitol Heights Elementary School
07.2017 - 06.2018
Bachelor of Arts - Elementary Education
University of Maryland College Park
Associate of Arts - Communication
College of Southern Maryland