Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jason Schwenninger

Sandy,UT

Summary

Dynamic and results-driven professional with extensive experience in customer service at Bandon Inn. Proven problem-solver skilled in cash handling and reservation systems, enhancing guest satisfaction through efficient service and effective communication. Recognized for fostering teamwork and implementing training programs that improved operational efficiency and guest experiences.

Overview

19
19
years of professional experience

Work History

Front Desk Agent

Bandon Inn
10.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Food Runner

Wasatch Brew Pub
06.2022 - 05.2024
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.

House Keeper

Snowbird
12.2021 - 04.2023
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Ski Rental Manager

Christy Sports
01.2007 - 04.2021
  • Implemented rental asset processes and cleanliness standards.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Established a comprehensive training program for new hires, ensuring team members were well-versed in company policies, procedures, and best practices for property management success.

Education

None - Recreation And Park Management

Pennsylvania State University
University Park, PA

High School Diploma - Basic Subjects

Boiling Springs Jr. R. High School
Boiling Springs, PA
04.1996

Skills

  • Customer service
  • Problem-solving skills
  • Cash handling
  • Time management
  • Credit and cash payments
  • Oral and written communications
  • Listening skills
  • Reservation systems
  • POS systems
  • Documentation
  • Registration processing
  • Inventory oversight
  • Team oversight
  • Problem-solving
  • Housekeeping

Accomplishments

Eagle Scout. I am proficient in all things outdoors. I am trustworthy and honorable.

Timeline

Front Desk Agent

Bandon Inn
10.2024 - Current

Food Runner

Wasatch Brew Pub
06.2022 - 05.2024

House Keeper

Snowbird
12.2021 - 04.2023

Ski Rental Manager

Christy Sports
01.2007 - 04.2021

None - Recreation And Park Management

Pennsylvania State University

High School Diploma - Basic Subjects

Boiling Springs Jr. R. High School

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Jason Schwenninger