Jason Scott

As general contractor for residential and commercial properties, known for earning repeat business and referrals from satisfied clients, underscoring a reputation for delivering exceptional results and outstanding customer service.

• Develop renovations plans, coordinating with contractors, suppliers, and subcontractors to execute projects on time and within budget.
• Cultivate and maintain relationships with clients, contractors, real estate agents, and other industry professionals.
• Independently direct property renovations, ensuring quality workmanship, compliance with regulations, and enhancement of market appeal.

As service writer for a busy RV dealership, managed customer service and administrative tasks for the service center. Consistently achieved or exceeded monthly service number goals.

• Assisted customers with scheduling service appointments, discussing repair needs, and providing estimates.
• Coordinated with service technicians to ensure timely completion of repairs and maintenance.
• Handled billing and invoicing, as well as warranty claims processing.
• Maintained accurate records of service transactions and customer communications.

As the owner/manager of highly profitable pawn shops, demonstrated exceptional leadership and business acumen, driving substantial revenue growth and fostering customer loyalty.

• Increased sales by 200% over 10 years and achieved average annual revenue of $2,000,000.
• Implemented effective financial management practices, including payroll, taxes, and day-to-day operations, resulting in consistent annual growth of 20-35%.
• Balanced organizational objectives with customer satisfaction and profit demands to develop optimal pricing strategies, maximizing revenue while maintaining customer loyalty.
• Delivered exceptional service to each customer by prioritizing their needs and resolving problems promptly resulting in positive experiences and continuously improving customer satisfaction.
• Mentored and trained employees, fostering aculture of excellence. Led by example, setting high standards for performance and professionalism.

As managing partner of three pawn shop locations in western Kentucky, directed all aspects of operations, including:

• Oversaw day-to-day operations, balancing corporate management responsibilities with hands-on involvement in daily procedures.
• Provided leadership and direction to team of 10-12 employees, fostering collaborative and high-performance work environment.
• Emphasized customer-centric approach to business operations, prioritizing customer satisfaction and retention. Implemented strategies to improve overall customer experience and drive repeat business.
• Spearheaded development and implementation of process improvements and key business procedures to enhance operational efficiency and drive business growth. Identified opportunities for expansion and diversification, contributing to increased revenue and market share.
• Conducted regular reviews of daily and overall financials to assess performance and ensure profitability. Analyzed financial data to identify trends, mitigate risks, and capitalize on opportunities for improvement.

As manager at Quick Cash LLC, led operations across multiple store locations, playing a pivotal role in business growth and development.

• Managed multiple store locations and played key role in opening new branches. Led remodeling and updating efforts for existing locations, contributing to company's expansion and market dominance. Instrumental in growing market share from 25% to 75% within four years.
• Cultivated strong relationships with customers, ensuring their needs were understood and addressed promptly. Leveraged customer feedback to drive improvements in service delivery and customer satisfaction. Maintained strong knowledge base of company offerings to better serve customers and support team members.
• Analyzed performance data to identify opportunities for operational improvement and efficiency enhancement. Implemented strategies to streamline procedures, optimize resource allocation, and meet evolving market demands.
• Analyzed sales, profits, and inventory data to identify trends and make informed recommendations. Developed and implemented action plans to protect company assets and ensure profitability.

As manager at Cash America, played a key role in managing multiple locations and supporting business growth.

• Trained and managed teams across multiple locations in Louisville and Cincinnati markets. Successfully supervised day-to-day operations, including supervision and delegation for teams of 5-8 members.
• Consistently met financial targets by closely monitoring expenses, labor hours, and supply use. Implemented cost-saving measures and efficiency improvements to boost profitability.
• Collaborated with staff to maximize customer satisfaction, streamline procedures, and drive bottom-line profitability. Fostered open and professional team relationships to quickly identify and resolve issues, ensuring positive customer experience.
• Actively participated in acquisition team when five stores were purchased from a competitor. Contributed insights and expertise to ensure smooth transition and integration process.