A target-focused sales, customer support, and tech support executive with 15+ years of experience driving profitability through strategic growth. A proven track record of overseeing the complete client experience, focusing on client satisfaction, usage, retention, and organic revenue growth.
Overview
2024
2024
years of professional experience
Work History
SALES MANAGER / TECH & CUSTOMER SUPPORT - REMOTE
Doximity
San Francisco, CA
01.2015 - 08.2023
Developed and closed $750,000 in Dialer Pro (Telemedicine) revenue opportunites in 2022-23
Provided support on 150,000 customer tickets from MD members – inbound phone, email, and chat through Zendesk.
Assisted in hiring and managing new support and sales team talent
Gained start-up culture experience: Employee #41 out of 750 total for Doximity (IPO, June 2021)
Identified and initiated intra-company cross-selling opportunities and escalated accordingly
VP, RELATIONSHIP MANAGER - 100% REMOTE
Pathways Consulting Group
Iselin, NJ
05.2019 - 09.2020
Company Overview: www.servicenow.com partner
Developed 100% net new business/lead generation for Pathways consulting
Routinely hit or exceeded all company SQL goals and key performance indicators (10 to 12 SQL's monthly)
Performed tele-prospecting, social selling, email prospecting, and prospect mining from a home office using various CRMs
Targeted senior IT decision-makers from companies ranging from 500 to 10,000 employees
Worked closely with the delivery team and management to ensure a seamless customer experience
SALES DEVELOPMENT REPRESENTATIVE - 100% REMOTE
VSMA
Boston, MA
02.2018 - 08.2019
Performed tele-prospecting, social selling, email prospecting, and prospect mining from a home office using various CRM's
Pitched products and services to C-Level executives from Fortune 1000 companies
Routinely hit or exceeded all company SQL goals and key performance indicators
SDR on a myriad of products and services::
Cloud services – http://digital.withum.com/ Accounting process software - https://www.hoc.com/
Patient management platform for PT clinics - https://www.amprecover.com/ | Investment banking in the Life Sciences sector - http://www.deberepartners.com/ | Global logistics franchise - https://us.inxpress.com/
Project management and IT staffing - https://us.wicresoft.com/ | Severance and off-boarding solutions - https://www.transitionservices.com/ | Crypto-currency search firm Demand-side platform for digital advertising
PROPERTY & CASUALTY SENIOR SALES EXECUTIVE
The Chadler Group
Fairfield, NJ
02.2012 - 11.2014
Closed and bound a $50,000 revenue-generating audio-visual company in April 2014
Responsible for creating and spearheading creative marketing initiatives to generate new business appointments
Cross-sold a variety of leads into other departments that netted new biz revenue: Personal Lines, Surety, and Benefits
Presently engaged in the Blueprint Sales Training and Coaching Program
PROPERTY & CASUALTY SALES EXECUTIVE
Brown & Brown Insurance
Florham Park, NJ
07.2010 - 02.2012
Generated $100,000 in new business revenue in a six-month selling period
Completed and passed AICPCU Self-Study / ARM-54 Examination
Graduated from Brown & Brown University Elite sales training school
Working in both a team and solo setting to facilitate comprehensive insurance programs for a wide array of businesses
INNER CIRCLE RELATIONS MANAGER / CONSULTANT
Doximity
San Mateo, CA
05.2009 - 07.2010
Marketed company efforts in the NYC metro area for this $25 Million VC-backed iPhone App start-up
Managed a database of physicians and other healthcare professionals daily to ensure a quality-assured UX experience
Participated, planned, and presented client management strategy at the company kick-off meeting in April 2009
PHARMACEUTICAL SALES REPRESENTATIVE : Pfizer Rep ~ NJ North Territory
PDI Inc
Saddle River, NJ
08.2006 - 04.2009
Ranked in the top 25% of the Field Sales Force for Trimester I of 2009
Won 2nd place in the East Region, and 3rd place nationally in the "Accelerate Arthrotec" contest, which measured NRx volume growth for September 2008
Effectively sold Zmax, Relpax, and Arthrotec to a target list of PCP's and specialists, including Orthopedic Surgeons, Rheumatologists, and Neurologists
Voted in as IT/Technology lead for the New Jersey/Philadelphia district
NATIONAL CLIENT MANAGER - MARKETING FORUM & MARKETING FORUM
Richmond Events Inc.
New York, NY
09.2004 - 06.2006
Personally exceeded lofty monthly targets resulting in commission bonuses for fourteen consecutive months
Responsible for selling senior-level corporate marketing executives for an annual ship-based Marketing Forum & eMarketing Forum event, which brings together top-level buyers and suppliers from the Marketing universe
Managed over 225 senior marketing clients whose average budget exceeded $15 million annually
The client base included CMOs, EVPs, SVPs, and Directors of Marketing representing a vast array of Fortune 1000 companies
Pitched "supplier companies”, both face-to-face and via "Webex”, on the benefits of attending the Marketing Forum
Assistant Account Executive
DKB and Partners
Morristown, NJ
04.2000 - 08.2004
Company Overview: full-service ad agency
Schering-Plough Rep ~ Fort Lee, NJ Territory
An integral part of the Fort Lee territory responsible for the highest national market share growth of the inhaled corticosteroid Asmanex
Member of respiratory sales force responsible for promoting respiratory products Asmanex, Clarinex, and Nasonex
Communicated and strategized weekly with Schering-Plough counterparts to share effective selling tactics
Education
B.A. - PSYCHOLOGY
Providence College
Providence, Rhode Island
01.1999
Skills
Sales Operations
Sales Management
Account Management
Vendor Management
Staff Management
KPI Analysis
Sales Reporting
Customer & Technical Support
Timeline
VP, RELATIONSHIP MANAGER - 100% REMOTE
Pathways Consulting Group
05.2019 - 09.2020
SALES DEVELOPMENT REPRESENTATIVE - 100% REMOTE
VSMA
02.2018 - 08.2019
SALES MANAGER / TECH & CUSTOMER SUPPORT - REMOTE
Doximity
01.2015 - 08.2023
PROPERTY & CASUALTY SENIOR SALES EXECUTIVE
The Chadler Group
02.2012 - 11.2014
PROPERTY & CASUALTY SALES EXECUTIVE
Brown & Brown Insurance
07.2010 - 02.2012
INNER CIRCLE RELATIONS MANAGER / CONSULTANT
Doximity
05.2009 - 07.2010
PHARMACEUTICAL SALES REPRESENTATIVE : Pfizer Rep ~ NJ North Territory
PDI Inc
08.2006 - 04.2009
NATIONAL CLIENT MANAGER - MARKETING FORUM & MARKETING FORUM
Richmond Events Inc.
09.2004 - 06.2006
Assistant Account Executive
DKB and Partners
04.2000 - 08.2004
Schering-Plough Rep ~ Fort Lee, NJ Territory
B.A. - PSYCHOLOGY
Providence College
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