JASON SEID
Olympia,WA
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving drives a strong commitment to ensuring customer satisfaction and loyalty. Recognized as an effective team collaborator, adaptable to evolving needs while consistently prioritizing results through efficient and empathetic service delivery. Renowned for reliability and a proactive approach in aligning with customer and organizational objectives.
Overview
11
11
years of professional experience
Work History
Applications Engineer 2
Seattle University - Applications Engineer 2
04.2023 - 06.2025
- Remote Technical Guidance: Delivered remote support via video chat, instructing users on complex procedures for re-enrolling encryption and securely associating MacOS devices with professional profiles.
- Workflow Management: Managed stakeholder incidents and requests via ticketing systems, specializing in complex technical configuration issues and escalations.
- Data Analysis & Insights: Optimized SQL queries to systematically retrieve and analyze CRM data, identifying trends and generating stakeholder reports for usage insights.
- Process Improvement: Modernized the student application status portal using CSS and HTML, enhancing both visual presentation and functional workflow.
Data Management
Saint Martin's University - Data Management
10.2018 - 04.2023
- Data Reporting & Consulting: Developed and presented data-driven reports and visualizations to stakeholders, translating complex information (retrieved via complex SQL queries) into actionable insights and recommendations.
Solutions Specialist
Verizon Wireless - Solutions Specialist
04.2014 - 10.2018
- Implementation & Support: Diagnosed and resolved complex mobile device issues, providing hands-on technical support, device setup, and data migration/configuration services.
- Proactive Client Management: Spearheaded daily outreach to 20–30 business customers via email, maintaining a 75% engagement rate to cultivate relationships and secure new business migrations.
- Metric Achievement: Consistently exceeded monthly sales quotas (performing between 100% – 150%) for device protection, accessories, and activations through strategic technical consulting.
Education
Bachelor of Science - Computer Science
Saint Martin's University
Lacey, WA01.2013
Skills
- SaaS Implementation & Support
- Technical Aptitude & Data
- Client Consulting & Process
- Customer Onboarding & Training
- SQL Queries & Data Analysis
- Project Management
- Advanced Technical Troubleshooting
- MacOS & Android Device Management
- Executive Presence & Trust Building
- Ticketing Systems (Jira/Zendesk)
- Data Migration & Recovery
- Process Improvement & Bias for Action
- Configuration & Workflow Optimization
- Mobile Device Configuration
- Quota Attainment (100%-150%)
- Maintaining office records
Languages
English
Native or Bilingual
Timeline
Applications Engineer 2
Seattle University - Applications Engineer 2
04.2023 - 06.2025
Data Management
Saint Martin's University - Data Management
10.2018 - 04.2023
Solutions Specialist
Verizon Wireless - Solutions Specialist
04.2014 - 10.2018
Bachelor of Science - Computer Science
Saint Martin's University