Jason Sessa

• Handled sensitive client information with discretion, adhering to HIPAA privacy regulations at all times.
• Utilized National Verifier software to process over 1,800 enrollments.
• Demonstrated the ability to effectively work alone in ultra-urban street settings; most notably Trenton and Asbury Park.
• Developing a relationship with the Toms River tent city known as The Green Mile.
• Responded to customer concerns and questions on daily basis.+-
• Utilized data analysis techniques to identify trends and areas for improvement as related to Medicaid, Snap, Section 8, SSDI and income based enrollments.
• Assisted potential enrollees with IRS 1040 Form completion when attempting to qualify based on household's income being at least 135% below federal poverty guidelines.
• Developed genuine desire to help the underserved community.
• Attended numerous Agency Days at Toms River Housing and Homeless Coalition where I collaborated with Ocean County Mobile Outreach workers and numerous other agencies.
• Effectively navigated through enrollments that required further documentation, for example Ocean and Monmouth county award letters, NJ Family Care screen shots, SNAP screenshots and birth certificates. This required effective communication, trust, availability and often the ability to diffuse an irate person.

• Proactively identified potential bottlenecks in the funding pipeline and devised solutions to overcome challenges, resulting in smoother operations.
• Conducted comprehensive audits of funded loans, identifying discrepancies and rectifying issues promptly.
• Managed high volume of loan applications simultaneously while maintaining strict attention to detail and accuracy.
• Developed strong relationships with clients, resulting in increased referrals and repeat business for the company.
• Collaborated with underwriters to promptly resolve any issues that arose during the loan closing process, ensuring smooth transactions.
• Participated in industry training sessions and workshops to stay up-to-date with the latest trends and best practices for loan closers.

• Successfully completed New York Life fundamental career program
• Gained higher understanding of networking, prospecting and the sales cycle in general
• Marketed and sold Life Insurance products
• Secured Life and Health NJ State licenses.

• Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
• Ensured highest level of ethical conduct and professionalism in all client interactions, fostering trust and credibility within the community.
• Achieved high client satisfaction ratings by consistently providing clear explanations of complex policy details and answering questions thoroughly.
• Collaborated with underwriting team to expedite policy approvals, delivering quick turnaround times for clients while maintaining strict adherence to industry guidelines.

Consistently determined operational strategies to bring procedures and personnel above client’s expectations

• Created quality control strategies to protect quality of business and minimize waste
• Assembled, managed, and directed a phone collections team to assist field collectors which resulted in sustained above par level collections and predetermined invoice bonus' of 10% per geographic area
• Communicated clear objectives and implemented hands-on strategies resulting in peak and often invoicing bonus performance throughout tenure at RCH
• Consistently optimized workflow to improve efficiency, eliminate bottlenecks, and streamline processes
• Revitalized operations and improved process engagement to outperform client targets
• Facilitated Altice the ability to outsource 100% of the field collections activity
• Coordinated weekly with the client to successfully achieve stated goals
• Corresponded with Altice/Optimum throughout Covid-19 shutdowns in order to maximize revenue and maintain staffing levels
• Redesigned attention to detail quality control program resulting in 35% increase in overall completion rates
• Redesigned and simplified invoicing quality control system
• Executed weekly rollouts with individual employees in order to maintain good relations and reinforce effective work strategies
• Effectively selected, mentored, and trained field technicians into effective and well-respected local leads and managers
• Achieved highest levels in all metrics as a technician and manager, thus resulting in praise and numerous project management opportunities across three different clients (Optimum, Comcast and Spectrum Cable companies).