Jason Shaffer
Aubrey,TX
Summary
Results-driven Operations Manager with expertise in operational planning, budget management, and team leadership. Proven track record in enhancing workflow efficiency and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Operations Manager
The Home Depot Inc
Lewisville, Texas
07.2018 - 09.2025
- Led team meetings to align on project goals and timelines.
- Developed operational plans to enhance workflow efficiency across departments.
- Managed budgets and resources for various projects and initiatives.
- Trained new employees on company policies and operational procedures.
- Evaluated team performance and provided constructive feedback for improvement.
- Implemented process improvements to streamline daily operations effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed market trends and competitor activity to inform business strategy.
- Conducted performance reviews for team members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
Merchandising Manager
Academy Sports Outdoors
Lewisville , Tx
03.2015 - 07.2018
- Analyzed market trends to inform merchandising decisions and drive product selection.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
- Managed inventory levels to optimize stock availability and reduce excess items.
- Led training sessions to enhance team knowledge of product features and benefits.
- Coordinated visual merchandising efforts to create appealing store displays and layouts.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
- Reviewed store performance data and made adjustments accordingly.
- Prepared reports on sales figures, inventory levels, customer feedback, for senior management review.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
- Maintained detailed records of all purchases, orders and returns associated with merchandising operations.
- Coordinated activities between different departments within the organization.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
- Oversaw the visual merchandising of products in-store and online to enhance customer experience and drive sales.
- Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.
- Organized and prioritized projects.
Education
Associate of Business Administration - Business Administration And Management
Youngstown State University
Youngstown, OH05-1997
Skills
- Operational planning
- Budget management
- Performance evaluation
- Process improvement
- Customer service
- Team leadership
Timeline
Operations Manager
The Home Depot Inc
07.2018 - 09.2025
Merchandising Manager
Academy Sports Outdoors
03.2015 - 07.2018
Associate of Business Administration - Business Administration And Management
Youngstown State University