Jason Shappell
Minot,ND
Summary
Proactive Host/Bus Person with extensive experience in managing high-pressure situations and enhancing customer satisfaction. Skilled in front of house organization, guest greeting, and maintaining cleanliness, contributing to a welcoming atmosphere. Brings strong communication and team collaboration skills, ensuring a seamless dining experience for every guest.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Host/Bus Person
Perkins Restaurant & Bakery
11.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
- Maintained cleanliness of the dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by promptly clearing and resetting tables after guests'' departure.
- Ensured proper table settings, adhering to restaurant standards for an aesthetically pleasing environment.
- Reset and cleaned tables quickly to prepare for new customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
High School Diploma -
Minot High School
Minot05-2028
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Detail Oriented
- Adaptable to change
- Front of House Organization
- Greeting guests
- Safe Food Handling
- Customer-Oriented
- Attention to Detail
- Team Player
- Reliable and Trustworthy
Timeline
Host/Bus Person
Perkins Restaurant & Bakery
11.2023 - Current
High School Diploma -
Minot High School
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