Jason Shartzer

• Quality Inspections:

Conduct on-site inspections of field technician work, ensuring installations and repairs are completed to company standards.

Verify the proper installation of equipment, such as modems, set-top boxes, routers, and cabling.

Test signal levels, ensure equipment is working properly, and verify network integrity.

• Technical Compliance:

Ensure that all field operations comply with local, state, and federal regulations, as well as industry standards.

Assess compliance with internal procedures, safety protocols, and customers service requirements.

• Feedback and Training:

Provide feedback to field technicians regarding performance.

Offer guidance and mentorship to technicians, helping improve technical skills and customer service.

• Advanced Troubleshooting:

Identified and resolved difficult-to-diagnose issues, discovered maintenance and area related problems, and collaborated with the maintenance team to ensure customer concerns were addressed effectively.

• Installation and Setup:

Install and configure Spectrum services (cable tv, internet, and phone) in residential and business's.

Set up customer equipment, including modems, routers, set-top boxes, and other networking devices.

• Troubleshooting and Repairs:

Diagnose and repair service interruptions, degraded performance, or equipment malfunctions.

Perform routine maintenance and upgrades to equipment and networks.

Test signal strength and identify potential issues with wiring or hardware.

• Customer interaction:

Provide professional and courteous service to customers during all visits.

Educate customers on proper use of equipment, troubleshooting techniques, and service capabilities.

Address customer concerns, explain technical solutions, and ensure customer satisfaction.