Jason Short
Indianapolis ,IN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of post-secondary education
28
28
years of professional experience
Work History
Claims Service Specialist
Allstate Insurance
01.2018 - Current
- Help customers in their time of need while being responsible for obtaining first notice of loss reports for non-complex auto claims through an Express Claim Center.
- Handle customer questions on processes, policies, next steps, and update claim information.
- Perform a variety of routine tasks of basic complexity requiring independent judgment and provides compassionate service that is fast, fair, and easy, to ensure customer retention as well as performing more complex tasks involving further investigation and follow up to ensure customer satisfaction.
- ILEAD Cohort
- New hire mentor
- Leads weekly huddles
- PRIDE board member
- Member of the recognition team
- Active participant in all team building events and activities
- Division employee of the quarter honoree
Personal Assistant
Self Employed
Chicago, Illinois
07.2014 - 12.2018
- Provided home cleaning, pet care, and ran errands for a variety of customers.
- Excellent customer service was of top priority.
- Acted as a personal assistant to a number of clients.
- Trusted with access to clients homes unsupervised.
- Provided checklist of services provided on each visit.
- Assisted in maintaining a schedule for home maintenance.
- Trusted to act on behalf of home owner to give access to property for real estate agents and delivery services.
- Made myself available on short notice, including nights, weekends, and holidays.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Material Handler/Warehouse
Crown Equipment
Chicago
07.2013 - 06.2014
- Handled, identified, transported, packed, and disposed of materials.
- Followed safety procedures and regulations, including wearing special protective gear and disposing of materials as regulated.
- Physically moved equipment using heavy equipment.
- Trained on multiple Crown lift trucks including Stock Picker, TSP, Stand up fork Truck RC, Reach Truck RR, Sit down forklift FC.
- Cross-trained in multiple areas due to my flexibility and eagerness to learn.
- Member of the safety/cert team.
Healthcare Specialist/Senior Combat Medic
US Army
07.2008 - 08.2012
- Coordinated, executed and documented the medical needs of 140 soldiers to upper command.
- Maintained and operated heavy field machinery and sensitive medical equipment valued at over 1 million dollars.
- Responsible for daily preventative maintenance checks and services of bulk equipment.
- Responsible for daily medical needs of 140 soldiers both during and after normal business hours.
- Was promoted early and placed in supervisory positions over longer serving soldiers.
- Implemented a modified training program to ensure maximum pass rate as well as maximum retention of information.
- Received awards for leadership and performance.
- Maintained a 100% performance ready company and equipment.
- Provided daily/weekly training and certification for 140 soldiers.
- Coordinated and tracked appointments across multiple locations.
- Provided accurate and detailed daily/weekly reports to all levels of leadership.
Shipping/Receiving Associate
Charming Shoppes Inc.
09.2006 - 08.2008
- Verified and kept accurate records on incoming and outgoing shipment and prepared items for shipment.
- Compared identifying information and counts, weights, or measures of incoming shipments.
- Verified information against bills of lading, invoices or other records.
- Affixed shipping labels on packed cartons.
- Unpacked and examined incoming shipments, rejected damaged items, records shortages and corresponded with appropriate supervisor to rectify damages and shortages.
- Licensed on and safely operated heavy machinery including Fork Lifts, Clamp trucks and Stock Cranes.
- Recognized for my accuracy and performance and was cross trained in multiple departments.
- Helped organize and set up company sample sale that was featured in the company newsletter and still held as the standard for all subsequent events.
- Helped organize Christmas fundraiser for local charity. Acquired monetary and goods donations for raffle from employees and local businesses to ensure success.
Injection Molding/Sub Assembly
Happico
07.2003 - 08.2006
- Responsible for set up and operation of injection molding machines, welders, and sanders.
- Installed dies on machine according to work order specifications using clamps, bolts and hand tools.
- Set machine controls, regulating temperature, volume, pressure and time according to knowledge of plastics and procedures.
- Quality assurance of finished product ensuring company and customer requirements and standards.
- Able to detect defective or deficient parts.
- Maintained cleanliness of general work area.
- Hand selected as one of only 2 finesse finish employees due to my high quality of work.
Customer Service and Claims Specialist
Cinergy (Now Duke Energy)
05.2002 - 06.2003
- Responsible for setting up new service and transferring service to new accounts.
- Reviewed customer accounts and processed payments.
- Reviewed customer complaints and worked with dispatch to resolve billing and usage discrepancies.
Injection Molding
Heartland Automotive
06.1998 - 08.2000
- Responsible for set up and operation of injection molding machines, welders, and sanders.
- Installed dies on machine according to work order specifications using clamps, bolts and hand tools.
- Set machine controls, regulating temperature, volume, pressure and time according to knowledge of plastics and procedures.
- Quality assurance of finished product ensuring company and customer requirements and standards.
- Able to detect defective or deficient parts.
- Maintained cleanliness of general work area.
- Handled, Identified, transported, packed and disposed of materials.
- Followed safety procedures and regulations, including wearing special protective gear and disposing of materials as regulated.
- Physically moved materials and equipment using heavy equipment.
Education
Bachelor of Arts - Theology
Central Bible College
Springfield, Missouri 09.2001 - 09.2006
High School Diploma -
Greencastle High School
Greencastle, IndianaGeneral Studies - medical track
Indiana University-Purdue University Indianapolis
Indianapolis, IndianaSkills
- Supervisor experience
- Quick learner
- Group project leadership
- Claims experience
- Flexible
- Reliable
- Excellent communication skills
- Documenting skills
- Leadership
- Self-starter
- Ability to work with limited supervision
Philanthropy And Hobbies
- The Mission Continues Indianapolis 1st Service Platoon, Supports KIPP Indy Unite by providing resources to create a safe and positive learning environment for students
- Pride of Indy Band, Indy’s only LGBT-Ally instrumental ensemble serves as a musical and educational resource to the Central Indiana community and is comprised of LGBT members and our allies.
- S.P.A.R.K., Summer Program of Awareness and Recreation for Kids is a summer program for students in grades 1-6. As an adult mentor I lead large group activities, structured games, local field trips, arts and crafts, and team building activities.
Key Qualifications
- Supervisor experience
- Quick learner eager to learn about all areas of operation
- Lead several successful group projects
- 2.5 years claims experience
- Flexible and reliable
- Excellent communication and documenting skills
- Considered a leader on my team
- Self Starter and able to work with limited/no supervision
- Some college/current student
Timeline
Claims Service Specialist
Allstate Insurance
01.2018 - Current
Personal Assistant
Self Employed
07.2014 - 12.2018
Material Handler/Warehouse
Crown Equipment
07.2013 - 06.2014
Healthcare Specialist/Senior Combat Medic
US Army
07.2008 - 08.2012
Shipping/Receiving Associate
Charming Shoppes Inc.
09.2006 - 08.2008
Injection Molding/Sub Assembly
Happico
07.2003 - 08.2006
Customer Service and Claims Specialist
Cinergy (Now Duke Energy)
05.2002 - 06.2003
Bachelor of Arts - Theology
Central Bible College
09.2001 - 09.2006
Injection Molding
Heartland Automotive
06.1998 - 08.2000
High School Diploma -
Greencastle High School
General Studies - medical track
Indiana University-Purdue University Indianapolis