Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Shue

Mt Pleasant,NC

Summary

I am an adept individual with more than 16 years working as Manager/Leader. The following are traits I am most proud of:

Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Multi-tasking leader well-known for creating positive workplace culture and high-performing teams.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Documented strengths in building and maintaining relationships with diverse range of stakeholders.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

31
31
years of professional experience

Work History

Mitigation Manager

Servpro
Norwood, NC
05.2021 - Current
  • Lead a department of 13 personnel which consisted of mitigation teams and a cleaning team in a national restoration company
  • reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Supervised site investinvestigations and reported issues and escalated those that required further assistance.
  • Used industry expertise and customer service skills to resolve customer concerns and promote loyalty.
  • Supervised staff of 13 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Funeral Home Assistant

Stanly Funeral Home
Albemarle, NC
01.2019 - 05.2021
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Certified as Crematory Technician and ran the crematory for the funeral home.

Shift Supervisor

Stanly County EMS
Albemarle, NC
10.1998 - 08.2019
  • Started as a shift paramedic and quickly worked my way up to Shift Supervisor in 7 years.
  • Established effective employee schedules and delegated tasks based on each individuals abilities
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for EMS Manager and communicated regularly on goals and progress.
  • Delivered successful training to more than 40 employees during tenure, educating on up to date medical practices.
  • Responded to and resolved customer questions and concerns.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Draftsman

Sides Lumber Company
Rockwell, NC
06.1991 - 05.1998
  • Developed CAD drawings from hand sketches, verbal instructions and site visits.
  • Calculated dimensions and allowances with accurate precision for project specifications.
  • Created CAD models and drawings for homes and building designs.
  • Used computer-aided design software to prepare blueprints and schematics.

Education

Associate of Applied Science - Emergency Medical Science

Montgomery Community College
North Carolina
08.2006

No Degree - Architectural Drafting Technology

Central Piedmont Community College
Charlotte, NC

High School Diploma -

South Rowan High School
China Grove, NC
06.1992

Skills

  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Customer Satisfaction
  • Managing Operations and Efficiency
  • Team Relationships
  • Professional Relationships
  • Daily Workflows
  • Customer Service
  • Employee Coaching and Motivation
  • Employee Performance Reviews

Timeline

Mitigation Manager

Servpro
05.2021 - Current

Funeral Home Assistant

Stanly Funeral Home
01.2019 - 05.2021

Shift Supervisor

Stanly County EMS
10.1998 - 08.2019

Draftsman

Sides Lumber Company
06.1991 - 05.1998

Associate of Applied Science - Emergency Medical Science

Montgomery Community College

No Degree - Architectural Drafting Technology

Central Piedmont Community College

High School Diploma -

South Rowan High School

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Jason Shue