JASON SILVA
El Paso,USA
Summary
Accomplished professional with a strong background at Uber, focusing on route optimization and enhancing customer service. Proven track record of overcoming difficult situations to boost customer satisfaction levels. Proficient in safety compliance and load management, ensuring timely deliveries and fostering customer loyalty through empathetic conflict resolution.
Overview
9
9
years of professional experience
Work History
DRIVER SPECIALIST
UBER
El Paso, USA
09.2022 - Current
- + Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- + Enhanced customer satisfaction by providing timely and efficient deliveries.
CUSTOMER SERVICE REPRESENTATIVE
Hinduja Global Solutions
El Paso, USA
12.2019 - 07.2022
- + Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- + Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- + Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
FORKLIFT OPERATOR
FED EX FREIGHT
El Paso, USA
06.2016 - 10.2019
- + Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- + Operated forklift in compliance with OSHA guidelines and organizational policies.
Education
MASTERS OF ART - LEADERSHIP
THE UNIVERSITY OF TEXAS AT EL PASO
El Paso, TX05.2021
BACHELORS OF ART - DIGITAL COMMUNICATIONS & MULTIMEDIA
THE UNIVERSITY OF TEXAS AT EL PASO
El Paso, TX05.2016
Skills
- Route optimization
- Safety compliance
- Vehicle maintenance
- Delivery tracking
- Load management
- Customer service
Languages
- English, Fully native and fluent
- Spanish, Fully native and fluent
Timeline
DRIVER SPECIALIST
UBER
09.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Hinduja Global Solutions
12.2019 - 07.2022
FORKLIFT OPERATOR
FED EX FREIGHT
06.2016 - 10.2019
MASTERS OF ART - LEADERSHIP
THE UNIVERSITY OF TEXAS AT EL PASO
BACHELORS OF ART - DIGITAL COMMUNICATIONS & MULTIMEDIA
THE UNIVERSITY OF TEXAS AT EL PASO
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