Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisco Silva

Evans Mills,NY

Summary

Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Life Insurance Agent

American Income Life Insurance Company
Evans Mills, NY
08.2022 - 08.2023
  • Evaluated current financial situation of clients before recommending any policy changes.
  • Attended educational seminars and conferences to stay up-to-date on industry trends.
  • Prepared quotes for prospective customers based on their individual needs.
  • Maintained records of client information, including policies and payment history.

Call Center Representative

BCI Acryclic
Wauregan, Illinois
06.2020 - 10.2021
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

Associate of Arts - Criminal Justice

College of Lake County
Grayslake, IL
05-2018

High School Diploma -

Waukegan High School
Waukegan, IL
05-2013

Skills

  • Data analysis
  • Customer billing
  • Problem solving
  • Attention to detail
  • Time management
  • Budget administration
  • Customer service
  • Resolving issues

Languages

Spanish
Professional

Timeline

Life Insurance Agent

American Income Life Insurance Company
08.2022 - 08.2023

Call Center Representative

BCI Acryclic
06.2020 - 10.2021

Associate of Arts - Criminal Justice

College of Lake County

High School Diploma -

Waukegan High School
Francisco Silva
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