Results-driven Collection Operations Supervisor with a proven track record in developing and executing successful collection strategies. Seeking a challenging role to leverage expertise in strategic planning, team leadership, and creative problem-solving to drive business objectives. Strong background in operations management, focusing on optimizing workflows, enhancing efficiency, and leading high-performing teams. Recognized for effective problem-solving abilities and adaptability in dynamic environments, while maintaining a commitment to team collaboration and achieving measurable results.
Hi, I’m
Jason Simerly
Greenback,USA
Summary
Overview
21
years of professional experience
1
Certification
Work History
Wakefield & Associates Inc.
Collection Operations Supervisor
01.2005 - Current
Job overview
- As Collection Operations Supervisor, I lead a high-performing team in a dynamic collections environment. Key achievements include:
- Team Leader: Fostered collaboration and open communication, enhancing team cohesion and performance.
- Project Management: Directed initiatives to streamline processes, improving collection efficiency by over 25%.
- Time Management: Implemented strategies for prioritizing tasks and delegating responsibilities, optimizing productivity.
- Critical Thinking: Analyzed collection trends to develop data-driven strategies for operational improvement.
- Conflict Resolution: Resolved team and client disputes effectively through strong negotiation and conflict resolution skills.
- Coaching and Training: Designed training programs that improved team knowledge and compliance.
- My focus on leadership and continuous improvement has significantly reduced outstanding receivables and enhanced customer satisfaction.
- Implemented process improvements that reduced operational delays and increased workflow efficiency.
- Developed training materials for staff development, improving overall team competency in operations.
- Collaborated with management on strategic initiatives to align operational goals with company objectives.
- Oversaw daily operations, ensuring compliance with safety protocols and efficiency standards.
- Managed team performance, fostering a collaborative environment to enhance productivity.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
Education
West High School
Diploma
University Overview
Skills
- Operations management
- Effective Communication
- Critical Thinking
- Conflict Resolution
- Negotiations
- Analytical Reasoning
- Coaching & Training
- Performance monitoring
- Microsoft office
Accomplishments
Accomplishments
• Led a high-performing collections operation for 21+ years, consistently exceeding recovery, compliance, and productivity goals.
• Drove results through KPI-driven performance management, improving efficiency, call quality, and team output.
• Developed and delivered targeted training and coaching programs to elevate performance, compliance, and retention.
• Managed workforce operations including scheduling, timecards, attendance, and PTO to optimize coverage and productivity.
• Ensured full FDCPA and FTC compliance while maintaining professional, consumer-focused standards.
• Partnered with leadership to implement process improvements and successfully integrate nearshore staff into core operations.
Certification
- FDCPA-Professional Collection Specialist
- FDCPA-Exceptional Leadership
- HIPAA
Languages
English
Timeline
Collection Operations Supervisor
Wakefield & Associates Inc.
01.2005 - Current
West High School
Diploma