Jason Sinclair
Irving
Summary
Highly motivated and adaptable professional with 11+ years of experience in customer service, security operations, and working with electrical systems. Passionate about playing video games of different genres, actively keeping up-to-date with industry trends. Expert in interpersonal communication to facilitate cross-discipline collaboration. Skilled in script writing for creating code in Java and C/C++. A top performer with a proven track record of meeting performance expectations in diverse career settings.
Overview
12
12
years of professional experience
Work History
Fleet Service
American Airlines
02.2023 - Current
- Guided aircraft using marshaling signals and handheld wands to secure safe positioning
- Handled loading and unloading of baggage, cargo, and mail onto and from aircraft by adhering to safety procedures, guaranteeing the proper care of items
- Operated pushback tugs to move aircraft on the ground by leveraging spatial awareness to avoid collisions and damage
Help Desk Technician
Law Firm
01.2020 - Current
- Creating files for clients, uploading files and calling them about their accidents
- Relocating the files into the correct file order by last name
- Doing help desk such as helping with operating systems apps and machines
- Advanced troubleshooting, server and desktop troubleshooting
Data Center Support
Amazon
10.2023 - 08.2024
- Provided hands-on support for troubleshooting and repairing physical and virtual infrastructure components.
- Assisted in setting up cloud and hybrid environments for enterprise clients.
- Managed inventory of data center assets, including servers, cables, and networking equipment.
- Led a team to optimize energy efficiency and improve cooling strategies, reducing costs
- Responded to critical incidents, diagnosed hardware failures, and coordinated replacements.
Underground Electrician
Standard Utility Construction
01.2020 - 12.2022
- Identify and resolve electrical faults within streetlight systems by employing diagnostic tools, ensuring optimal operation
- Excavate trenches and underground pathways for cable installation by adhering to safety standards to ensure proper depth and protection for electrical lines
- Enhance workflow efficiency by operating specialized equipment to facilitate the installation and maintenance of underground electrical systems
- Update accurate service records by utilizing excellent written communication to document system modifications
Data Center Technician
Amazon
01.2019 - 10.2022
- Monitor, maintain, and troubleshoot data center hardware, network devices, and power/cooling systems to ensure 99.99% uptime.
- Perform installations, upgrades, and decommissioning of server racks, network switches, and cabling infrastructure.
- Collaborate with IT teams to diagnose and resolve network, server, and storage issues promptly.
- Implement security measures to protect data center assets and ensure compliance with industry regulations.
- Conduct preventive maintenance and report potential issues to minimize system downtime.
- Document system configurations, maintenance procedures, and troubleshooting guidelines.
Ground Service Agent
Swissport
01.2017 - 12.2020
- Guided aircraft using marshaling signals and handheld wands to secure safe positioning
- Handled loading and unloading of baggage, cargo, and mail onto and from aircraft by adhering to safety procedures, guaranteeing the proper care of items
- Operated pushback tugs to move aircraft on the ground by leveraging spatial awareness to avoid collisions and damage
Aircraft Security Officer
Global Security
01.2016 - 12.2018
- Monitored suspicious activities by performing security walks around wide-body aircraft to prevent unauthorized access
- Responded to in-flight security incidents by leveraging conflict resolution skills to diffuse tense situations
- Performed passenger and baggage security screening to identify and confiscate dangerous goods and unauthorized items on the aircraft
Desktop Support Technician
Apex Systems
01.2013 - 12.2017
- Provide Tier 1 and Tier 2 support for employees experiencing hardware and software issues.
- Install, configure, and maintain desktop and laptop systems, including software updates and security patches.
- Troubleshoot network connectivity issues and escalate to network teams when necessary.
- Manage user accounts in Active Directory and configure email accounts using Microsoft 365.
- Educate end-users on best IT practices, including cybersecurity awareness and data backup procedures.
- Maintain detailed logs of support requests and resolutions in ITSM systems.
Skills
- Data
- Debugging and Testing
- User Interface (UI) Development
- Cross-Discipline Collaboration
- Server
- Security
- CCNA
- Network
- JavaScript
- HTML
- C/C
- Python
- SQL
- Ruby
- A
Timeline
Data Center Support
Amazon
10.2023 - 08.2024
Fleet Service
American Airlines
02.2023 - Current
Help Desk Technician
Law Firm
01.2020 - Current
Underground Electrician
Standard Utility Construction
01.2020 - 12.2022
Data Center Technician
Amazon
01.2019 - 10.2022
Ground Service Agent
Swissport
01.2017 - 12.2020
Aircraft Security Officer
Global Security
01.2016 - 12.2018
Desktop Support Technician
Apex Systems
01.2013 - 12.2017
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